{"id":4027,"date":"2023-04-12T19:18:19","date_gmt":"2023-04-12T17:18:19","guid":{"rendered":"https:\/\/www.comverga.com\/cze\/?page_id=4027"},"modified":"2023-12-13T12:43:16","modified_gmt":"2023-12-13T11:43:16","slug":"zakaznicka-podpora-v-ramci-operatora-coop-mobil","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/cze\/en\/sluzby\/agregace-konektivity\/rich-communication-services-rcs\/zakaznicka-podpora-v-ramci-operatora-coop-mobil\/","title":{"rendered":"COOP Mobil Customer Support"},"content":{"rendered":"
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n

COOP Mobil Customer Support<\/h2>\nThe mobile operator COOP Mobil provides standard telecommunications services, including daily customer support. A frequent subject of customer requests is usually ordering a new service, billing inquiries, mobile data usage, tariff changes, etc.\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n\t
\n\tIndustries<\/span>\n

\n\t\tTelecommunications operator - retail\n\t<\/p>\nProduct<\/span>\n

\n\t\tBundle smart watch + data connectivity\n\t<\/p>\n<\/div>\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tTelecommunications operator - retail\n\t<\/p>\nProduct<\/span>\n

\n\t\tCustomer Support Guide\n\t<\/p>\n<\/div>\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tTelecommunications operator - retail\n\t<\/p>\nProduct<\/span>\n

\n\t\tImplementation of the loyalty program\n\t<\/p>\n<\/div>\n

\n
\nIndustries<\/span>\n

GPS tracking systems for vehicles, data connectivity <\/p>\nProduct<\/span>\n

Solutions for internet access on the go <\/p>\n<\/div>\n

\n
\nIndustries<\/span>\n

\n\t\tSecurity systems\n\t<\/p>\nProduct<\/span>\n

\n\t\tCams with online streaming\n\t<\/p>\n<\/div>\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tEvent agency\n\t<\/p>\nProduct<\/span>\n

\n\t\tEvent organization - communication with participants\n\t<\/p>\n<\/div>\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tRetail and consumer goods\n\t<\/p>\nProduct<\/span>\n

\n\t\tEvent organization - communication with participants\n\t<\/p>\n<\/div>\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tMarketing comunication\n\t<\/p>\nProduct<\/span>\n

\n\t\tImplementation of marketing mailings\n\t<\/p>\n<\/div>\n\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tFMCG
Fast Moving Consumer Goods\n\t<\/p>\nProduct<\/span>\n

\n\t\tFood, drinks, drugstore\n\t<\/p>\n<\/div>\n\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nProduct<\/span>\n

\n\t\tIoT sensors for industry and households\n\t<\/p>\n<\/div>\n\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nProduct<\/span>\n

\n\t\teSIM for vehicle monitoring\n\t<\/p>\n<\/div>\n\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nProduct<\/span>\n

\n\t\teSIM for drone fleet\n\t<\/p>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

COOP Mobil wanted to provide customers with a new user experience. At the same time, it needed to process recurring requests at the customer service centre more efficiently, such as enquiries about mobile data usage and possible data package purchases, enquiries about invoicing for mobile services and more. He would also like to expand cross-selling opportunities across offered services.<\/p>

Thanks to the COMVERGA RBM solution, COOP Mobil gains cost savings on customer centre operations, faster and more efficient processing of customer requests and additional revenue from increased service cross-selling.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n
\n
\n

Dear Jana, your mobile data tariff is almost exhausted.<\/p>\n <\/div>\n

\n

Buy more data for this month and enjoy the service to the fullest!<\/p>\n <\/div>\n \n <\/div>\n

\n
\n

Thank you! The 1.5 GB data package has just been activated.<\/p>\n <\/div>\n

\n

If your data is not enough, try one of our larger tariffs.<\/p>\n <\/div>\n \n <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Partner gets:<\/strong><\/h3>
  • Efficient handling of customer requests<\/li>
  • Cost savings on customer support<\/li>
  • Higher customer satisfaction<\/li>
  • New interactive self-service via RCS<\/li><\/ul><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    COMVERGA provides:<\/strong><\/h3>\n
      \n \t
    • Effective cross-selling tool<\/li>\n \t
    • Setup, operation and evaluation of individual campaigns<\/li>\n \t
    • Customer and technical support<\/li>\n \t
    • Complete Business <\/span>Process<\/span> Outsourcing (BPO)<\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Customer support within the operator COOP Mobil Mobile operator COOP Mobil provides standard telecommunication services including daily customer support. Ordering a new service, questions about billing, using mobile data, changing the tariff and more are frequent subjects of customer requests. COOP Mobil wanted to make a new user experience available to customers. At the same time, he needed to handle recurring requests on the customer [\u2026]<\/p>","protected":false},"author":1,"featured_media":4598,"parent":4009,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/pages\/4027"}],"collection":[{"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/comments?post=4027"}],"version-history":[{"count":148,"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/pages\/4027\/revisions"}],"predecessor-version":[{"id":5394,"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/pages\/4027\/revisions\/5394"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/pages\/4009"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/media\/4598"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/cze\/en\/wp-json\/wp\/v2\/media?parent=4027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}