{"id":4718,"date":"2023-06-13T10:03:27","date_gmt":"2023-06-13T08:03:27","guid":{"rendered":"https:\/\/www.comverga.com\/cze\/?page_id=4718"},"modified":"2026-04-02T14:53:01","modified_gmt":"2026-04-02T12:53:01","slug":"omnichannel","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/cze\/sluzby\/agregace-konektivity\/omnichannel\/","title":{"rendered":"Omnichannel"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Omnichannel je strategie, kter\u00e1 se zam\u011b\u0159uje na poskytov\u00e1n\u00ed konzistentn\u00edho z\u00e1\u017eitku<\/strong> z\u00e1kazn\u00edka nap\u0159\u00ed\u010d v\u0161emi kan\u00e1ly komunikace a prodeje. Tato strategie vyu\u017e\u00edv\u00e1 \u0159adu r\u016fzn\u00fdch kan\u00e1l\u016f, jako jsou telefon, e-mail, chatovac\u00ed aplikace, soci\u00e1ln\u00ed m\u00e9dia a osobn\u00ed n\u00e1v\u0161t\u011bvy, aby byl zaji\u0161t\u011bn integrovan\u00fd a konzistentn\u00ed z\u00e1\u017eitek pro z\u00e1kazn\u00edka.\u00a0<\/p>

Omnichannel zahrnuje spojen\u00ed v\u0161ech dostupn\u00fdch kan\u00e1l\u016f a prost\u0159edk\u016f,<\/strong> kter\u00e9 firma pou\u017e\u00edv\u00e1 k interakci se z\u00e1kazn\u00edky. Nap\u0159\u00edklad, pokud z\u00e1kazn\u00edk zanech\u00e1 po\u017eadavek na webov\u00e9 str\u00e1nce, m\u011bl by b\u00fdt schopen pokra\u010dovat ve stejn\u00e9 konverzaci p\u0159es e-mail, chat, telefon, nebo jak\u00fdkoli jin\u00fd kan\u00e1l, kter\u00fd mu vyhovuje. Pokud z\u00e1kazn\u00edk vyu\u017eije slu\u017eby podpory z\u00e1kazn\u00edk\u016f na jednom kan\u00e1lu, je schopen pokra\u010dovat v t\u00e9to konverzaci na jin\u00e9m kan\u00e1lu, ani\u017e by musel opakovat sv\u00e9 po\u017eadavky, tj. kontext dialogu je zachov\u00e1n. <\/p>

COMVERGA Omnichannel umo\u017e\u0148uje integrovat r\u016fzn\u00e9 komunika\u010dn\u00ed kan\u00e1ly do jedn\u00e9 v\u00edcekan\u00e1lov\u00e9 platformy.<\/strong> <\/p>

Je st\u00e1le d\u016fle\u017eit\u011bj\u0161\u00ed nab\u00edzet personalizovan\u00e9 a konzistentn\u00ed slu\u017eby<\/strong> pro neust\u00e1l\u00e9 zvy\u0161ov\u00e1n\u00ed \u00farovn\u011b slu\u017eeb. Personalizaci dnes ji\u017e z\u00e1kazn\u00edci pova\u017euj\u00ed za samoz\u0159ejmost, ale pokud to firma ud\u011bl\u00e1 \u0161patn\u011b, z\u00e1kazn\u00edci mohou vyu\u017e\u00edt alternativn\u00edch mo\u017enost\u00ed na trhu.<\/p>

COMVERGA Omnichannel p\u0159edstavuje revolu\u010dn\u00ed spojen\u00ed technologi\u00ed, dialogu a administr\u00e1torsk\u00fdch mo\u017enost\u00ed tak, aby z\u00e1kazn\u00edkovi byl poskytnut maxim\u00e1ln\u011b personalizovan\u00fd, interaktivn\u00ed a relevantn\u00ed obsah.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Hlavn\u00ed v\u00fdhody<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n
\n <\/i>\n

Snadn\u00e1 API
integrace<\/p>\n <\/div>\n \n

\n <\/i>\n

Jednotn\u00e9
intuitivn\u00ed GUI<\/p>\n <\/div>\n \n

\n <\/i>\n

Obousm\u011brn\u00e1 komunikace
(B2B a B2C)<\/p>\n <\/div>\n \n

\n <\/i>\n

Automatick\u00e1 volba
optim\u00e1ln\u00edch kan\u00e1l\u016f<\/p>\n <\/div>\n \n

\n <\/i>\n

Pokro\u010dil\u00e1 strategie ve
vytv\u00e1\u0159en\u00ed mediapl\u00e1nu<\/p>\n <\/div>\n \n<\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

\u0158e\u0161en\u00ed<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n \n
\n \n
\n
<\/div>\n
<\/div>\n
<\/div>\n <\/div>\n
\n
<\/div>\n
<\/div>\n
<\/div>\n <\/div>\n
\n
<\/div>\n
<\/div>\n
<\/div>\n <\/div>\n \n <\/div>\n \n
\n

Ahoj xxxx<\/b>, nakup 2 za cenu 1 do konce t\u00fddne. Tv\u016fj KOSMAS<\/p>\n <\/div>\n \n

\n <\/i>\n

Ahoj Karle<\/b>, nakup 2 za cenu 1 do konce t\u00fddne. Tv\u016fj KOSMAS<\/p>\n <\/div>\n \n

\n

M\u00e1m z\u00e1jem, po\u0161lete pros\u00edm v\u00edce info.<\/p>\n <\/div>\n \n

\n <\/i>\n

Ahoj Kamile<\/b>, nakup 2 za cenu 1 do konce t\u00fddne. Tv\u016fj KOSMAS<\/p>\n <\/div>\n \n

\n

Na co v\u0161echno se sleva vztahuje pros\u00edm?<\/p>\n <\/div>\n \n

\n <\/i>\n

Ahoj Valent\u00fdno<\/b>, nakup 2 za cenu 1 do konce t\u00fddne. Tv\u016fj KOSMAS<\/p>\n <\/div>\n \n

\n

Pros\u00edm o vy\u0159azen\u00ed z rozes\u00edlek.<\/p>\n <\/div>\n \n \n \n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Partner z\u00edsk\u00e1<\/h3>\n