{"id":2957,"date":"2023-04-21T13:32:03","date_gmt":"2023-04-21T11:32:03","guid":{"rendered":"https:\/\/www.comverga.com\/deu\/?page_id=2957"},"modified":"2023-12-13T13:04:45","modified_gmt":"2023-12-13T12:04:45","slug":"kundenbetreuung-im-rahmen-des-betreibers-coop-mobil","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/deu\/cs\/dienstleistungen\/aggregation-der-konnektivitaet\/rcs-business-messaging\/kundenbetreuung-im-rahmen-des-betreibers-coop-mobil\/","title":{"rendered":"Z\u00e1kaznick\u00e1 podpora v r\u00e1mci oper\u00e1tora COOP Mobil"},"content":{"rendered":"
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n

Z\u00e1kaznick\u00e1 podpora v r\u00e1mci oper\u00e1tora COOP Mobil<\/h2>\nMobiln\u00ed oper\u00e1tor COOP Mobil poskytuje standardn\u00ed telekomunika\u010dn\u00ed slu\u017eby v\u010detn\u011b ka\u017edodenn\u00ed z\u00e1kaznick\u00e9 podpory. \u010cast\u00fdm p\u0159edm\u011btem z\u00e1kaznick\u00fdch po\u017eadavk\u016f jsou v\u011bt\u0161inou objedn\u00e1n\u00ed nov\u00e9 slu\u017eby, dotazy na vy\u00fa\u010dtov\u00e1n\u00ed, \u010derp\u00e1n\u00ed mobiln\u00edch dat, zm\u011bnu tarifu a dal\u0161\u00ed.\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tTelekomunika\u010dn\u00ed oper\u00e1tor \u2013 retail\n\t<\/p>\nprodukt<\/span>\n

\n\t\tBundle chytr\u00e9 hodinky + datov\u00e1 konektivita\n\t<\/p>\n<\/div>\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tTelekomunika\u010dn\u00ed oper\u00e1tor \u2013 retail\n\t<\/p>\nprodukt<\/span>\n

\n\t\tRealizace v\u011brnostn\u00edho programu\n\t<\/p>\n<\/div>\n

\n
\nOdv\u011btv\u00ed<\/span>\n

GPS sledovac\u00ed syst\u00e9my pro vozidla, datov\u00e1 konektivita <\/p>\nprodukt<\/span>\n

\u0158e\u0161en\u00ed pro p\u0159\u00edstup k internetu na cest\u00e1ch <\/p>\n<\/div>\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tTelekomunika\u010dn\u00ed oper\u00e1tor \u2013 retail\n\t<\/p>\nprodukt<\/span>\n

\n\t\tPr\u016fvodce z\u00e1kaznickou podporou\n\t<\/p>\n<\/div>\n

\n
\nOdv\u011btv\u00ed<\/span>\n

\n\t\tZabezpe\u010dovac\u00ed syst\u00e9my\n\t<\/p>\nprodukt<\/span>\n

\n\t\tKamery s\u00a0on-line streamov\u00e1n\u00edm\n\t<\/p>\n<\/div>\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tEvent agentura\n\t<\/p>\nprodukt<\/span>\n

\n\t\tOrganizace eventu - komunikace s \u00fa\u010dastn\u00edky\n\t<\/p>\n<\/div>\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tMaloobchod a spot\u0159ebn\u00ed zbo\u017e\u00ed\n\t<\/p>\nprodukt<\/span>\n

\n\t\tSpot\u0159ebitelsk\u00e1 sout\u011b\u017e\n\t<\/p>\n<\/div>\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tMarketingov\u00e1 komunikace\n\t<\/p>\nprodukt<\/span>\n

\n\t\tRealizace marketingov\u00fdch rozes\u00edlek\n\t<\/p>\n<\/div>\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tFMCG
Rychloobr\u00e1tkov\u00e9 spot\u0159ebn\u00ed zbo\u017e\u00ed\n\t<\/p>\nprodukt<\/span>\n

\n\t\tPotraviny, n\u00e1poje, drogerie\n\t<\/p>\n<\/div>\n\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nprodukt<\/span>\n

\n\t\tIoT senzory pro pr\u016fmysl, dom\u00e1cnosti \n\t<\/p>\n<\/div>\n\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nprodukt<\/span>\n

\n\t\t eSIM pro monitoring vozidel \n\t<\/p>\n<\/div>\n\n

\n\t
\n\tOdv\u011btv\u00ed<\/span>\n

\n\t\t IoT, SIM\/eSIM management \n\t<\/p>\nprodukt<\/span>\n

\n\t\t eSIM pro flotilu dron\u016f \n\t<\/p>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

COOP Mobil cht\u011bl zp\u0159\u00edstupnit z\u00e1kazn\u00edk\u016fm novou u\u017eivatelskou zku\u0161enost. Sou\u010dasn\u011b pot\u0159eboval efektivn\u011bji odbavit opakuj\u00edc\u00ed se po\u017eadavky na z\u00e1kaznick\u00e9m centru jako jsou dotazy na \u010derp\u00e1n\u00ed mobiln\u00edch dat a mo\u017en\u00e9 dokupy datov\u00fdch bal\u00ed\u010dk\u016f, dotazy na vy\u00fa\u010dtov\u00e1n\u00ed mobiln\u00edch slu\u017eeb a dal\u0161\u00ed. Z\u00e1rove\u0148 by r\u00e1d roz\u0161\u00ed\u0159il mo\u017enosti cross-sellingu v r\u00e1mci nab\u00edzen\u00fdch slu\u017eeb.<\/p>

COOP Mobil d\u00edky COMVERGA RBM \u0159e\u0161en\u00ed tak z\u00edsk\u00e1v\u00e1 \u00faspory n\u00e1klad\u016f na provoz z\u00e1kaznick\u00e9ho centra, rychlej\u0161\u00ed a efektivn\u011bj\u0161\u00ed odbaven\u00ed po\u017eadavk\u016f z\u00e1kazn\u00edk\u016f a dodate\u010dn\u00e9 revenue z nav\u00fd\u0161en\u00ed prodeje slu\u017eeb v r\u00e1mci cross-sellingu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n
\n
\n

Mil\u00e1 Jano, tv\u00e1 mobiln\u00ed data v r\u00e1mci tarifu jsou t\u00e9m\u011b\u0159 vy\u010derp\u00e1na.<\/p>\n <\/div>\n

\n

Dokup si data pro tento m\u011bs\u00edc a vyu\u017e\u00edvej slu\u017eby naplno i nad\u00e1le!<\/p>\n <\/div>\n \n <\/div>\n

\n
\n

D\u011bkujeme! Datov\u00fd bal\u00ed\u010dek 1,5 GB byl pr\u00e1v\u011b aktivov\u00e1n.<\/p>\n <\/div>\n

\n

Pokud Ti data nesta\u010d\u00ed, vyzkou\u0161ej n\u011bkter\u00fd z na\u0161ich v\u011bt\u0161\u00edch tarif\u016f.<\/p>\n <\/div>\n \n <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Co partner z\u00edskal:<\/strong><\/h3>
  • Efektivn\u00ed odbaven\u00ed po\u017eadavk\u016f z\u00e1kazn\u00edk\u016f<\/li>
  • \u00daspora n\u00e1klad\u016f na z\u00e1kaznickou podporu<\/li>
  • Vy\u0161\u0161\u00ed spokojenost z\u00e1kazn\u00edk\u016f<\/li>
  • Novou interaktivn\u00ed samoobsluhu p\u0159es RCS<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    COMVERGA pro Partnera zaji\u0161\u0165uje:<\/strong><\/h3>
    • Efektivn\u00ed n\u00e1stroj cross-sellingu<\/li>
    • Nastaven\u00ed, provoz a vyhodnocen\u00ed jednotliv\u00fdch kampan\u00ed<\/li>
    • Z\u00e1kaznickou i technickou podporu<\/li>
    • Kompletn\u00ed Business Process Outsourcing (BPO)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Z\u00e1kaznick\u00e1 podpora v r\u00e1mci oper\u00e1tora COOP Mobil Mobiln\u00ed oper\u00e1tor COOP Mobil nab\u00edz\u00ed b\u011b\u017en\u00e9 telekomunika\u010dn\u00ed slu\u017eby v\u010detn\u011b ka\u017edodenn\u00edho z\u00e1kaznick\u00e9ho servisu. \u010cast\u00fdm t\u00e9matem z\u00e1kaznick\u00fdch dotaz\u016f je objedn\u00e1vka nov\u00e9 slu\u017eby, dotazy na \u00fa\u010dtov\u00e1n\u00ed, vyu\u017eit\u00ed mobiln\u00edch dat, zm\u011bny tarif\u016f apod. COOP Mobil cht\u011bl z\u00e1kazn\u00edk\u016fm nab\u00eddnout novou u\u017eivatelskou zku\u0161enost. Z\u00e1rove\u0148 by opakuj\u00edc\u00ed se dotazy v centru z\u00e1kaznick\u00fdch slu\u017eeb m\u011bly b\u00fdt efektivn\u011bj\u0161\u00ed [\u2026]<\/p>","protected":false},"author":1,"featured_media":3056,"parent":2936,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/2957"}],"collection":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/comments?post=2957"}],"version-history":[{"count":24,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/2957\/revisions"}],"predecessor-version":[{"id":3623,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/2957\/revisions\/3623"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/2936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/media\/3056"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/media?parent=2957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}