{"id":3151,"date":"2023-06-14T14:11:01","date_gmt":"2023-06-14T12:11:01","guid":{"rendered":"https:\/\/www.comverga.com\/deu\/?page_id=3151"},"modified":"2023-09-18T16:13:01","modified_gmt":"2023-09-18T14:13:01","slug":"details-der-omnichannel","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/deu\/cs\/dienstleistungen\/aggregation-der-konnektivitaet\/omnichannel\/details-der-omnichannel\/","title":{"rendered":"Podrobnosti o Omnichannel"},"content":{"rendered":"
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Omnichannel<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Detail slu\u017eby<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Integrace kan\u00e1l\u016f<\/strong><\/h3>

COMVERGA Omnichannel nab\u00edz\u00ed integraci r\u016fzn\u00fdch komunika\u010dn\u00edch kan\u00e1l\u016f v jedn\u00e9 platform\u011b a nastaven\u00ed pravidel pro jejich vyu\u017e\u00edv\u00e1n\u00ed. Preference lze nastavit dle koncov\u00e9ho u\u017eivatele, dle po\u017eadavk\u016f partnera nebo na z\u00e1klad\u011b dostupnosti dan\u00e9ho komunika\u010dn\u00edho kan\u00e1lu.
Platforma nab\u00edz\u00ed mo\u017enost vytvo\u0159en\u00ed vlastn\u00ed brandovan\u00e9 messaging aplikace pro unik\u00e1tn\u00ed komunikaci se sv\u00fdmi z\u00e1kazn\u00edky. V r\u00e1mci tvorby kampan\u00ed m\u016f\u017eete vyu\u017e\u00edt p\u0159eddefinovan\u00e9 \u0161ablony, kter\u00e9 V\u00e1m maxim\u00e1ln\u011b usnadn\u00ed tvorbu dan\u00e9ho mediapl\u00e1nu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Z\u00e1kladn\u00ed funkcionality<\/strong><\/h3>
  • Jednotn\u00e9 Open API rozhran\u00ed<\/li>
  • Obousm\u011brn\u00e1 komunikace<\/li>
  • Management brand\u016f pro komunikaci<\/li>
  • Integrace zdroj\u016f pro jednotliv\u00e9 kampan\u011b<\/li>
  • Jednotn\u00fd a univerz\u00e1ln\u00ed p\u0159\u00edstup ke zdroj\u016fm a kan\u00e1l\u016fm<\/li>
  • Nastaven\u00ed a spr\u00e1va priorit kan\u00e1l\u016f<\/li>
  • Ov\u011b\u0159ov\u00e1n\u00ed dostupnosti kan\u00e1l\u016f<\/li>
  • Fallback p\u0159i nedostupnosti kan\u00e1lu<\/li>
  • Definice, \u0159\u00edzen\u00ed a komplexn\u00ed management dialog\u016f<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    Z\u00e1kladn\u00ed principy<\/strong><\/h3>

    V\u00a0r\u00e1mci COMVERGA Omnichannel lze nadefinovat r\u016fzn\u00e9 kampan\u011b s rozd\u00edln\u00fdm typem a pr\u016fb\u011bhem komunikace (pro ka\u017edou kampa\u0148 pr\u00e1v\u011b jeden zvolen\u00fd typ).
    Ka\u017ed\u00e1 kampa\u0148 je pak tvo\u0159ena jednotliv\u00fdmi dialogy, kter\u00e9 jsou na sob\u011b nez\u00e1visl\u00e9. Pro ka\u017ed\u00fd dialog jsou v\u017edy definov\u00e1ny zdroje, p\u0159\u00edjemce, odes\u00edlatel a \u010dasov\u00e9 omezen\u00ed.
    Dialog m\u016f\u017ee b\u00fdt zah\u00e1jen z\u00a0obou stran a t\u00edm spu\u0161t\u011bna definovan\u00e1 kampa\u0148.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    \u00a0Mechanika<\/strong><\/h3>

    COMVERGA Omnichannel obsahuje p\u0159eddefinovan\u00e9 typy jednotliv\u00fdch kampan\u00ed, tzv. mechaniky, s mo\u017enost\u00ed vytvo\u0159it novou mechaniku pro konkr\u00e9tn\u00ed projekt.
    St\u00e1vaj\u00edc\u00ed mechaniky nab\u00edzej\u00ed Outbound i Inbound kampan\u011b s\u00a0mo\u017enost\u00ed v\u00fdb\u011bru, p\u0159\u00edmou objedn\u00e1vkou, platbou apod.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    Definice kan\u00e1l\u016f a jejich priorit<\/strong><\/h3>
    • Priority se nastavuj\u00ed individu\u00e1ln\u011b<\/li>
    • Snaha zvolit nejvhodn\u011bj\u0161\u00ed kan\u00e1l<\/li>
    • Vhodnost kan\u00e1lu per kampa\u0148 nebo per partnera<\/li>
    • Vyu\u017eit\u00ed preferovan\u00e9ho a cenov\u011b optim\u00e1ln\u00edho kan\u00e1lu<\/li>
    • Volba kan\u00e1lu dle dostupn\u00fdch dat o z\u00e1kazn\u00edkovi<\/li>
    • Volba dle prezence u\u017eivatele v jin\u00fdch messengerech<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t

      GUI<\/strong><\/h4>
      • Vyu\u017eit\u00ed prost\u0159ed\u00ed COMVERGA Service Delivery Platform<\/li>
      • Spr\u00e1va kontakt\u016f, skupin, zdroj\u016f, u\u017eivatel\u016f, inboxu<\/li>
      • Snadn\u00e1 definice kampan\u011b, mechanik<\/li><\/ul>

        API<\/strong><\/h4>
        • Maxim\u00e1ln\u011b mo\u017en\u00e1 funkcionalita jako v\u00a0GUI<\/li>
        • Jednotn\u00e9 API nap\u0159\u00ed\u010d kan\u00e1ly<\/li>
        • Zabezpe\u010den\u00e1 komunikace<\/li>
        • Zjednodu\u0161en\u00e1 integrace<\/li>
        • Mo\u017enost automaticky vygenerovat k\u00f3d do v\u00edce ne\u017e 50 programovac\u00edch jazyk\u016f<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
          \n\t\t\t\t\t\t
          \n\t\t\t\t\t
          \n\t\t\t
          \n\t\t\t\t\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t

          Dostupn\u00e9 a podporovan\u00e9 kan\u00e1ly<\/strong><\/h3>
          • SMS<\/li>
          • E-mailem<\/li>
          • MMS<\/li>
          • RCS<\/li>
          • telegram<\/li>
          • Hlasov\u00e9 zpr\u00e1vy<\/li>
          • Webov\u00e9 microsity<\/li>
          • Dal\u0161\u00ed messenger aplikace<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
            \n\t\t\t
            \n\t\t\t\t\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
            \n\t\t\t\t\t\t
            \n\t\t\t\t\t
            \n\t\t\t
            \n\t\t\t\t\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
            \n\t\t\t
            \n\t\t\t\t\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t

            Mo\u017enosti vyu\u017eit\u00ed<\/strong><\/h3>
            • Marketingov\u00e9 kampan\u011b<\/li>
            • Prodej<\/li>
            • Dokon\u010dete proces objedn\u00e1vky<\/li>
            • Akvizice<\/li>
            • Autorizace<\/li>
            • Z\u00e1kaznick\u00e1 p\u00e9\u010de<\/li>
            • P\u0159ipom\u00ednky a upozorn\u011bn\u00ed<\/li>
            • Infokan\u00e1l<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Omnichannel Detaily \u0159e\u0161en\u00ed Integrace kan\u00e1l\u016f COMVERGA Omnichannel nab\u00edz\u00ed integraci r\u016fzn\u00fdch komunika\u010dn\u00edch kan\u00e1l\u016f do jedn\u00e9 platformy a definici pravidel pro jejich pou\u017eit\u00ed. P\u0159edvolby lze nastavit v z\u00e1vislosti na koncov\u00e9m u\u017eivateli, v z\u00e1vislosti na po\u017eadavc\u00edch partnera nebo v z\u00e1vislosti na dostupnosti komunika\u010dn\u00edho kan\u00e1lu. Platforma v\u00e1m nab\u00edz\u00ed mo\u017enost vytvo\u0159it si vlastn\u00ed zna\u010dkovou aplikaci pro zas\u00edl\u00e1n\u00ed zpr\u00e1v pro [\u2026]<\/p>","protected":false},"author":1,"featured_media":3147,"parent":3145,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/3151"}],"collection":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/comments?post=3151"}],"version-history":[{"count":7,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/3151\/revisions"}],"predecessor-version":[{"id":3380,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/3151\/revisions\/3380"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/pages\/3145"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/media\/3147"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/deu\/cs\/wp-json\/wp\/v2\/media?parent=3151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}