{"id":2957,"date":"2023-04-21T13:32:03","date_gmt":"2023-04-21T11:32:03","guid":{"rendered":"https:\/\/www.comverga.com\/deu\/?page_id=2957"},"modified":"2023-12-13T13:04:45","modified_gmt":"2023-12-13T12:04:45","slug":"kundenbetreuung-im-rahmen-des-betreibers-coop-mobil","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/deu\/en\/dienstleistungen\/aggregation-der-konnektivitaet\/rcs-business-messaging\/kundenbetreuung-im-rahmen-des-betreibers-coop-mobil\/","title":{"rendered":"COOP Mobil Customer Support"},"content":{"rendered":"
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COOP Mobil Customer Support<\/h2>\nThe mobile operator COOP Mobil provides standard telecommunications services, including daily customer support. A frequent subject of customer requests is usually ordering a new service, billing inquiries, mobile data usage, tariff changes, etc.\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\tIndustries<\/span>\n

\n\t\tTelecommunications operator - retail\n\t<\/p>\nproduct<\/span>\n

\n\t\tBundle smartwatch + data connectivity\n\t<\/p>\n<\/div>\n

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\n\tIndustries<\/span>\n

\n\t\tTelecommunications operator - retail\n\t<\/p>\nproduct<\/span>\n

\n\t\tLoyalty programme implementation\n\t<\/p>\n<\/div>\n

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\nIndustries<\/span>\n

GPS tracking systems for vehicles, data connectivity <\/p>\nproduct<\/span>\n

Solutions for internet access on the go <\/p>\n<\/div>\n

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\n\tIndustries<\/span>\n

\n\t\tTelecommunications operator - retail\n\t<\/p>\nproduct<\/span>\n

\n\t\tCustomer Care Guide\n\t<\/p>\n<\/div>\n

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\nIndustries<\/span>\n

\n\t\tSecurity systems\n\t<\/p>\nproduct<\/span>\n

\n\t\tCameras with online streaming\n\t<\/p>\n<\/div>\n

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\n\tIndustries<\/span>\n

\n\t\tEvent company\n\t<\/p>\nproduct<\/span>\n

\n\t\tEvent organisation\n\t<\/p>\n<\/div>\n

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\n\tIndustries<\/span>\n

\n\t\tRetail and Consumer goods\n\t<\/p>\nproduct<\/span>\n

\n\t\tConsumer contest\n\t<\/p>\n<\/div>\n

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\n\tIndustries<\/span>\n

\n\t\tMarketing communication\n\t<\/p>\nproduct<\/span>\n

\n\t\tImplementation of marketing mailings\n\t<\/p>\n<\/div>\n

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\n\tIndustries<\/span>\n

\n\t\tFMCG
Fast Moving Consumer Goods\n\t<\/p>\nproduct<\/span>\n

\n\t\tFood, beverages, drugstore goods\n\t<\/p>\n<\/div>\n\n

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\n\tIndustries<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nproduct<\/span>\n

\n\t\tIoT sensors for industry and households \n\t<\/p>\n<\/div>\n\n

\n\t
\n\tIndustries<\/span>\n

\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\nproduct<\/span>\n

\n\t\t eSIM for vehicle monitoring \n\t<\/p>\n<\/div>\n\n

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\n\tIndustries<\/span>\n

\n\t\t IoT, SIM\/eSIM management \n\t<\/p>\nproduct<\/span>\n

\n\t\t eSIM for drone fleet \n\t<\/p>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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COOP Mobil wanted to provide customers with a new user experience. At the same time, it needed to process recurring requests at the customer service centre more efficiently, such as enquiries about mobile data usage and possible data package purchases, enquiries about invoicing for mobile services and more. He would also like to expand cross-selling opportunities across offered services.<\/p>

Thanks to the COMVERGA RBM solution, COOP Mobil gains cost savings on customer centre operations, faster and more efficient processing of customer requests and additional revenue from increased service cross-selling.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Dear Jana, your mobile data tariff is almost exhausted.<\/p>\n <\/div>\n

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Buy more data for this month and enjoy the service to the fullest!<\/p>\n <\/div>\n \n <\/div>\n

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Thank you! The 1.5 GB data package has just been activated.<\/p>\n <\/div>\n

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If your data is not enough, try one of our larger tariffs.<\/p>\n <\/div>\n \n <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Partner gets:<\/strong><\/h3>
  • Efficient handling of customer requests<\/li>
  • Cost savings on customer support<\/li>
  • Higher customer satisfaction<\/li>
  • New interactive self-service via RCS<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    COMVERGA provides:<\/strong><\/h3>
    • Effective cross-selling tool<\/li>
    • Setup, operation and evaluation of individual campaigns<\/li>
    • Customer and technical support<\/li>
    • Complete Business Process Outsourcing (BPO)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Customer support within the framework of the operator COOP Mobil The mobile operator COOP Mobil offers ordinary telecommunications services, including daily customer service. A common topic of customer inquiries is ordering a new service, questions about billing, mobile data usage, tariff changes, etc. COOP Mobil wanted to offer customers a new user experience. At the same time, recurring inquiries in the customer service center should be more efficient [\u2026]<\/p>","protected":false},"author":1,"featured_media":3056,"parent":2936,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/pages\/2957"}],"collection":[{"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/comments?post=2957"}],"version-history":[{"count":24,"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/pages\/2957\/revisions"}],"predecessor-version":[{"id":3623,"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/pages\/2957\/revisions\/3623"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/pages\/2936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/media\/3056"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/deu\/en\/wp-json\/wp\/v2\/media?parent=2957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}