{"id":3451,"date":"2023-06-14T08:03:56","date_gmt":"2023-06-14T06:03:56","guid":{"rendered":"https:\/\/www.comverga.com\/?page_id=3451"},"modified":"2023-12-13T11:02:15","modified_gmt":"2023-12-13T11:02:15","slug":"detail-of-omnichannel","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/int\/cs\/services\/connectivity-aggregation\/omnichannel\/detail-of-omnichannel\/","title":{"rendered":"Detail Omnichannel"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3451\" class=\"elementor elementor-3451\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb399f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bb399f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fc5d37f\" data-id=\"5fc5d37f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3971f0e1 detail-heading elementor-widget elementor-widget-heading\" data-id=\"3971f0e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Omnichannel<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f6e845 detail-heading elementor-widget elementor-widget-heading\" data-id=\"75f6e845\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Detail slu\u017eby<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ac89ac3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ac89ac3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7bece64d\" data-id=\"7bece64d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7557da78 elementor-widget elementor-widget-text-editor\" data-id=\"7557da78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Integrace kan\u00e1l\u016f<\/strong><\/h3><p class=\"s19\">COMVERGA Omnichannel nab\u00edz\u00ed integraci r\u016fzn\u00fdch komunika\u010dn\u00edch kan\u00e1l\u016f v jedn\u00e9 platform\u011b a nastaven\u00ed pravidel pro jejich vyu\u017e\u00edv\u00e1n\u00ed. Preference lze nastavit dle koncov\u00e9ho u\u017eivatele, dle po\u017eadavk\u016f partnera nebo na z\u00e1klad\u011b dostupnosti dan\u00e9ho komunika\u010dn\u00edho kan\u00e1lu.<br \/>Platforma nab\u00edz\u00ed mo\u017enost vytvo\u0159en\u00ed vlastn\u00ed brandovan\u00e9 messaging aplikace pro unik\u00e1tn\u00ed komunikaci se sv\u00fdmi z\u00e1kazn\u00edky. V r\u00e1mci tvorby kampan\u00ed m\u016f\u017eete vyu\u017e\u00edt p\u0159eddefinovan\u00e9 \u0161ablony, kter\u00e9 V\u00e1m maxim\u00e1ln\u011b usnadn\u00ed tvorbu dan\u00e9ho mediapl\u00e1nu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aea6d25\" data-id=\"aea6d25\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-666ee358 elementor-widget elementor-widget-image\" data-id=\"666ee358\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"343\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3453\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace.jpg 500w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace-300x206.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace-18x12.jpg 18w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45abc7d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45abc7d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e210319\" data-id=\"7e210319\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c96ff5c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7c96ff5c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 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100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5121ac5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5121ac5f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-181586eb\" data-id=\"181586eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d7d4c4 elementor-widget elementor-widget-image\" data-id=\"4d7d4c4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"580\" height=\"326\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3454\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-768x432.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-300x169.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-18x10.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality.jpg 1000w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7986873e\" data-id=\"7986873e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63d5e40a elementor-widget elementor-widget-text-editor\" data-id=\"63d5e40a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0px; text-align: left;\"><strong>Z\u00e1kladn\u00ed funkcionality<\/strong><\/h3><ul><li>Jednotn\u00e9 Open API rozhran\u00ed<\/li><li>Obousm\u011brn\u00e1 komunikace<\/li><li>Management brand\u016f pro komunikaci<\/li><li>Integrace zdroj\u016f pro jednotliv\u00e9 kampan\u011b<\/li><li>Jednotn\u00fd a univerz\u00e1ln\u00ed p\u0159\u00edstup ke zdroj\u016fm a kan\u00e1l\u016fm<\/li><li>Nastaven\u00ed a spr\u00e1va priorit kan\u00e1l\u016f<\/li><li>Ov\u011b\u0159ov\u00e1n\u00ed dostupnosti kan\u00e1l\u016f<\/li><li>Fallback p\u0159i nedostupnosti kan\u00e1lu<\/li><li>Definice, \u0159\u00edzen\u00ed a komplexn\u00ed management dialog\u016f<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c379591 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c379591\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-556be510\" data-id=\"556be510\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae35926 elementor-widget elementor-widget-text-editor\" data-id=\"ae35926\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Z\u00e1kladn\u00ed principy<\/strong><\/h3><p>V\u00a0r\u00e1mci COMVERGA Omnichannel lze nadefinovat r\u016fzn\u00e9 kampan\u011b s rozd\u00edln\u00fdm typem a pr\u016fb\u011bhem komunikace (pro ka\u017edou kampa\u0148 pr\u00e1v\u011b jeden zvolen\u00fd typ). <br \/>Ka\u017ed\u00e1 kampa\u0148 je pak tvo\u0159ena jednotliv\u00fdmi dialogy, kter\u00e9 jsou na sob\u011b nez\u00e1visl\u00e9. Pro ka\u017ed\u00fd dialog jsou v\u017edy definov\u00e1ny zdroje, p\u0159\u00edjemce, odes\u00edlatel a \u010dasov\u00e9 omezen\u00ed.<br \/>Dialog m\u016f\u017ee b\u00fdt zah\u00e1jen z\u00a0obou stran a t\u00edm spu\u0161t\u011bna definovan\u00e1 kampa\u0148.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-661f72dc\" data-id=\"661f72dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c685c70 elementor-widget elementor-widget-image\" data-id=\"3c685c70\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-768x513.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3241\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-768x513.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-300x200.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-18x12.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles.jpg 1000w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b7ac7a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b7ac7a4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-408bc411\" data-id=\"408bc411\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-502663ad elementor-widget elementor-widget-image\" data-id=\"502663ad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"329\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-768x435.webp\" class=\"attachment-medium_large size-medium_large wp-image-3455\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-768x435.webp 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-300x170.webp 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-18x10.webp 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky.webp 985w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ae355a1\" data-id=\"1ae355a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-471f6a32 elementor-widget elementor-widget-text-editor\" data-id=\"471f6a32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Mechaniky<\/strong><\/h3><p>COMVERGA Omnichannel obsahuje p\u0159eddefinovan\u00e9 typy jednotliv\u00fdch kampan\u00ed, tzv. mechaniky, s mo\u017enost\u00ed vytvo\u0159it novou mechaniku pro konkr\u00e9tn\u00ed projekt.<br \/>St\u00e1vaj\u00edc\u00ed mechaniky nab\u00edzej\u00ed Outbound i Inbound kampan\u011b s\u00a0mo\u017enost\u00ed v\u00fdb\u011bru, p\u0159\u00edmou objedn\u00e1vkou, platbou apod.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-369788c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"369788c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c0be58e\" data-id=\"c0be58e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-687a2bee elementor-widget elementor-widget-text-editor\" data-id=\"687a2bee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Definice kan\u00e1l\u016f a jejich priorit<\/strong><\/h3><ul><li>Priority se nastavuj\u00ed individu\u00e1ln\u011b<\/li><li>Snaha zvolit nejvhodn\u011bj\u0161\u00ed kan\u00e1l<\/li><li>Vhodnost kan\u00e1lu per kampa\u0148 nebo per partnera<\/li><li>Vyu\u017eit\u00ed preferovan\u00e9ho a cenov\u011b optim\u00e1ln\u00edho kan\u00e1lu<\/li><li>Volba kan\u00e1lu dle dostupn\u00fdch dat o z\u00e1kazn\u00edkovi<\/li><li>Volba dle prezence u\u017eivatele v jin\u00fdch messengerech<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3856fb85\" data-id=\"3856fb85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6edea3b0 elementor-widget elementor-widget-image\" data-id=\"6edea3b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"422\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage.png\" class=\"attachment-medium_large size-medium_large wp-image-3245\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage.png 681w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage-300x218.png 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage-18x12.png 18w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1c62cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1c62cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a4c3cc4\" data-id=\"a4c3cc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35896da0 elementor-widget elementor-widget-image\" data-id=\"35896da0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"435\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign.jpg\" class=\"attachment-large size-large wp-image-3456\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign.jpg 813w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign-300x225.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign-768x576.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign-16x12.jpg 16w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-106ac8d0\" data-id=\"106ac8d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2455970a elementor-widget elementor-widget-text-editor\" data-id=\"2455970a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 style=\"margin-top: 0; margin-bottom: 5px;\"><strong>GUI<\/strong><\/h4><ul><li>Vyu\u017eit\u00ed prost\u0159ed\u00ed COMVERGA Service Delivery Platform<\/li><li>Spr\u00e1va kontakt\u016f, skupin, zdroj\u016f, u\u017eivatel\u016f, inboxu<\/li><li>Snadn\u00e1 definice kampan\u011b, mechanik<\/li><\/ul><h4 style=\"margin: 5px 0;\"><strong>API<\/strong><\/h4><ul><li>Maxim\u00e1ln\u011b mo\u017en\u00e1 funkcionalita jako v\u00a0GUI<\/li><li>Jednotn\u00e9 API nap\u0159\u00ed\u010d kan\u00e1ly<\/li><li>Zabezpe\u010den\u00e1 komunikace<\/li><li>Zjednodu\u0161en\u00e1 integrace<\/li><li>Mo\u017enost automaticky vygenerovat k\u00f3d do v\u00edce ne\u017e 50 programovac\u00edch jazyk\u016f<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2191ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2191ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-475996bf\" data-id=\"475996bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4838181a elementor-widget elementor-widget-text-editor\" data-id=\"4838181a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Dostupn\u00e9 a podporovan\u00e9 kan\u00e1ly<\/strong><\/h3><ul><li>SMS<\/li><li>E-mailem<\/li><li>MMS<\/li><li>RCS<\/li><li>Telegram<\/li><li>Hlasov\u00e9 zpr\u00e1vy<\/li><li>Webov\u00e9 microsity<\/li><li>Dal\u0161\u00ed messenger aplikace<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61064693\" data-id=\"61064693\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50751c5e elementor-widget elementor-widget-image\" data-id=\"50751c5e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"474\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly.jpg\" class=\"attachment-large size-large wp-image-3458\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly.jpg 500w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly-300x284.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly-13x12.jpg 13w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b2ffd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b2ffd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b170930\" data-id=\"b170930\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-188d094 elementor-widget elementor-widget-image\" data-id=\"188d094\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.comverga.com\/cze\/wp-content\/uploads\/sites\/3\/2023\/06\/Detail_vyuziti.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e187179\" data-id=\"e187179\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1a0b58 elementor-widget elementor-widget-text-editor\" data-id=\"f1a0b58\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Mo\u017enosti vyu\u017eit\u00ed<\/strong><\/h3><ul><li>Marketingov\u00e9 kampan\u011b<\/li><li>Prodej<\/li><li>Kompletn\u00ed objedn\u00e1vkov\u00fd proces<\/li><li>Akvizice<\/li><li>Opr\u00e1vn\u011bn\u00ed<\/li><li>Z\u00e1kaznick\u00e1 p\u00e9\u010de<\/li><li>P\u0159ipom\u00ednky a upozorn\u011bn\u00ed<\/li><li>Infokan\u00e1l<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Omnichannel Detail slu\u017eby Kan\u00e1lov\u00e1 integrace COMVERGA Omnichannel nab\u00edz\u00ed integraci r\u016fzn\u00fdch komunika\u010dn\u00edch kan\u00e1l\u016f do jedn\u00e9 platformy a nastaven\u00ed pravidel pro jejich pou\u017e\u00edv\u00e1n\u00ed. P\u0159edvolby lze nastavit podle koncov\u00e9ho u\u017eivatele, podle po\u017eadavk\u016f partnera nebo na z\u00e1klad\u011b dostupnosti komunika\u010dn\u00edho kan\u00e1lu. Platforma nab\u00edz\u00ed mo\u017enost vytvo\u0159it [\u2026]<\/p>","protected":false},"author":1,"featured_media":3442,"parent":3441,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/pages\/3451"}],"collection":[{"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/comments?post=3451"}],"version-history":[{"count":3,"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/pages\/3451\/revisions"}],"predecessor-version":[{"id":5802,"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/pages\/3451\/revisions\/5802"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/pages\/3441"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/media\/3442"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/int\/cs\/wp-json\/wp\/v2\/media?parent=3451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}