{"id":3184,"date":"2023-04-21T11:07:01","date_gmt":"2023-04-21T09:07:01","guid":{"rendered":"https:\/\/www.comverga.com\/?page_id=3184"},"modified":"2023-12-13T10:58:47","modified_gmt":"2023-12-13T10:58:47","slug":"coop-mobil-customer-support","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/int\/de\/services\/connectivity-aggregation\/rcs-business-messaging\/coop-mobil-customer-support\/","title":{"rendered":"Kundenbetreuung im Rahmen des Betreibers COOP Mobil"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3184\" class=\"elementor elementor-3184\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-268fad2d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"268fad2d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e4bf808\" data-id=\"6e4bf808\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba8af7a elementor-widget elementor-widget-text-editor\" data-id=\"ba8af7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"usecase-text\">\n<h2 style=\"text-align: left; margin-top: 0;\">Kundenbetreuung im Rahmen des Betreibers COOP Mobil<\/h2>\nDer Mobilfunkbetreiber COOP Mobil bietet gew\u00f6hnliche Telekommunikationsdienste an, inklusive des t\u00e4glichen Kundenservices. Ein h\u00e4ufiges Thema der Kundenanfragen ist die Bestellung eines neuen Dienstes, Fragen zur Abrechnung, zur mobilen Datennutzung, zu Tarif\u00e4nderungen, usw.\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9248771\" data-id=\"9248771\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c269e19 elementor-widget elementor-widget-image\" data-id=\"6c269e19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"353\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-768x467.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3185\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-768x467.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-300x182.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-1024x622.jpg 1024w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-18x12.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-1200x729.jpg 1200w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil.jpg 1318w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7493f792 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7493f792\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d1b1dd0\" data-id=\"1d1b1dd0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dcda530 elementor-widget elementor-widget-sidebar\" data-id=\"7dcda530\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"widget-box\" class=\"caravan\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/caravan-logo.jpg\"><br>\n<span>Branchen<\/span>\n<p class=\"translation-block\">GPS-Ortungssysteme f\u00fcr Fahrzeuge, Datenkonnektivit\u00e4t <\/p>\n<span>Produkt<\/span>\n<p class=\"translation-block\">L\u00f6sungen f\u00fcr den Internetzugang von unterwegs <\/p>\n<\/div>\n<div id=\"widget-box\" class=\"support\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tTelecommunications operator - retail\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tLeitfaden f\u00fcr die Kundenbetreuung\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"smart-watch\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tTelecommunications operator - retail\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tBundle Smartwatch + Datenkonnektivit\u00e4t\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"camera\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/camera-logo.jpg\"><br>\n<span>Branchen<\/span>\n<p>\n\t\tSicherheitssysteme\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tKameras mit Online-Streaming\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"event\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2023\/04\/event-logo.png\" style=\"width: 50px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tEventagentur\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tEventorganisation - Kommunikation mit Teilnehmern\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"competition\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2023\/04\/competition-logo.png\" style=\"width: 50px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tVerbrauchsg\u00fcter\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tVerbraucherwettbewerb\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"fmcg\">\n\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/fmcg-logo.png\" style=\"width: 50px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tFMCG<br>Schnelllebige Konsumg\u00fcter\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tLebensmittel, Getr\u00e4nke, Drogerie\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"marketing\">\n\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/marketing-logo.png\" style=\"width: 50px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tMarketingkommunikation\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tRealisierung von Marketingkampagnen\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"operator\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tTelekommunikationsbetreiber \u2013 Retail\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tDurchf\u00fchrung von Marketingmailings\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"iot\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/iot_icon.png\" style=\"width: 50px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tIoT-Sensoren f\u00fcr Industrie und Haushalt\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"truck\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/truck_monitoring.png\" style=\"width: 50px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\teSIM f\u00fcr die Fahrzeug\u00fcberwachung \n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"drone\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/drone_icon.png\" style=\"width: 80px\"><br>\n\t<span>Branchen<\/span>\n<p>\n\t\t IoT, SIM\/eSIM management\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\t eSIM f\u00fcr Drohnenflotten \n\t<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ae28c13\" data-id=\"2ae28c13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b2a0530 elementor-widget elementor-widget-text-editor\" data-id=\"6b2a0530\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"translation-block\">COOP Mobil wollte den Kunden ein neues Benutzererlebnis bieten. Gleichzeitig sollten wiederkehrende Anfragen im Kundenservicecenter effizienter bearbeitet werden, wie z.B. Anfragen zur mobilen Datennutzung und zum m\u00f6glichen Kauf von Datenpaketen, Anfragen zur Abrechnung von Mobilfunkdiensten und mehr. Au\u00dferdem m\u00f6chte COOP Mobil die Cross-Selling-M\u00f6glichkeiten innerhalb der angebotenen Dienste ausbauen.<\/p><p class=\"translation-block\">Dank der COMVERGA RBM-L\u00f6sung erzielt COOP Mobil somit Kosteneinsparungen f\u00fcr den Betrieb des Kundencenters, eine schnellere und effizientere Bearbeitung von Kundenanfragen und zus\u00e4tzliche Einnahmen durch gesteigerten Verkauf von Dienstleistungen im Rahmen von Cross-Selling.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74b27a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b27a44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59fbe7a2\" data-id=\"59fbe7a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71b99eb6 elementor-widget elementor-widget-html\" data-id=\"71b99eb6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"mobile-animation\">\n    <div class=\"mobile left\">\n        <div class=\"message-bubble top\">\n            <p class=\"translation-block\">Liebe Jana, dein mobiler Datentarif ist fast ersch\u00f6pft.<\/p>\n        <\/div>\n        <div class=\"message-bubble bottom\">\n            <p class=\"translation-block\">Kaufe Sie Daten f\u00fcr diesen Monat nach und genie\u00dfen Sie den Dienst weiterhin in vollem Umfang.<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/mobile-1-en.gif\">\n    <\/div>\n    <div class=\"mobile right\">\n        <div class=\"message-bubble top\">\n            <p class=\"translation-block\">Vielen Dank! Das 1,5 GB Datenpaket wurde soeben aktiviert.<\/p>\n        <\/div>\n        <div class=\"message-bubble bottom\">\n            <p class=\"translation-block\">Wenn Ihre Daten nicht ausreichen, probieren Sie einen unserer gr\u00f6\u00dferen Tarife aus.<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/mobile-2-en.gif\">\n    <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11d31669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11d31669\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-30bbb7e0\" data-id=\"30bbb7e0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a89aa5b elementor-widget elementor-widget-text-editor\" data-id=\"4a89aa5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Was der Partner gewonnen hat:<\/strong><\/h3>\n\n<ul>\n \t<li>Effiziente Bearbeitung von Kundenanfragen<\/li>\n \t<li>Einsparungen bei den Kosten f\u00fcr den Kundendienst<\/li>\n \t<li>Erh\u00f6hte Kundenzufriedenheit<\/li>\n \t<li>Neue interaktive Selbstbedienung \u00fcber RCS<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40a9d233\" data-id=\"40a9d233\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7286e7c1 elementor-widget elementor-widget-text-editor\" data-id=\"7286e7c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>COMVERGA leistet f\u00fcr den Partner:<\/strong><\/h3><ul><li>Effektives Cross-Selling-Tool<\/li><li>Einrichtung, Betrieb und Auswertung von Kampagnen<\/li><li>Kunden- und technische Unterst\u00fctzung<\/li><li>Komplettes Business Process Outsourcing (BPO)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>COOP Mobil-Kundensupport Der Mobilfunkanbieter COOP Mobil bietet Standard-Telekommunikationsdienste, einschlie\u00dflich t\u00e4glicher Kundenbetreuung. Ein h\u00e4ufiger Gegenstand von Kundenanfragen sind in der Regel die Bestellung eines neuen Dienstes, Rechnungsanfragen, mobile Datennutzung, Tarif\u00e4nderungen usw. COOP Mobil wollte den Kunden ein neues Benutzererlebnis bieten. Gleichzeitig musste [\u2026]<\/p>","protected":false},"author":1,"featured_media":3342,"parent":3177,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/pages\/3184"}],"collection":[{"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/comments?post=3184"}],"version-history":[{"count":15,"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/pages\/3184\/revisions"}],"predecessor-version":[{"id":5793,"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/pages\/3184\/revisions\/5793"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/pages\/3177"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/media\/3342"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/int\/de\/wp-json\/wp\/v2\/media?parent=3184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}