{"id":3184,"date":"2023-04-21T11:07:01","date_gmt":"2023-04-21T09:07:01","guid":{"rendered":"https:\/\/www.comverga.com\/?page_id=3184"},"modified":"2023-12-13T10:58:47","modified_gmt":"2023-12-13T10:58:47","slug":"coop-mobil-customer-support","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/int\/pl\/services\/connectivity-aggregation\/rcs-business-messaging\/coop-mobil-customer-support\/","title":{"rendered":"Obs\u0142uga klienta COOP Mobil"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3184\" class=\"elementor elementor-3184\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-268fad2d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"268fad2d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e4bf808\" data-id=\"6e4bf808\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba8af7a elementor-widget elementor-widget-text-editor\" data-id=\"ba8af7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"usecase-text\">\n<h2 style=\"text-align: left; margin-top: 0;\">Obs\u0142uga klienta COOP Mobil<\/h2>\nOperator kom\u00f3rkowy COOP Mobil \u015bwiadczy standardowe us\u0142ugi telekomunikacyjne, w tym codzienn\u0105 obs\u0142ug\u0119 klienta. Cz\u0119stym tematem \u017c\u0105da\u0144 klient\u00f3w jest zazwyczaj zam\u00f3wienie nowej us\u0142ugi, zapytania dotycz\u0105ce rozlicze\u0144, wykorzystanie danych mobilnych, zmiany taryf itp.\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9248771\" data-id=\"9248771\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c269e19 elementor-widget elementor-widget-image\" data-id=\"6c269e19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"353\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-768x467.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3185\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-768x467.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-300x182.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-1024x622.jpg 1024w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-18x12.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-1200x729.jpg 1200w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil.jpg 1318w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7493f792 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7493f792\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d1b1dd0\" data-id=\"1d1b1dd0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dcda530 elementor-widget elementor-widget-sidebar\" data-id=\"7dcda530\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"widget-box\" class=\"caravan\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/caravan-logo.jpg\"><br>\n<span>Przemys\u0142<\/span>\n<p>\n\t\tSystemy \u015bledzenia GPS pojazd\u00f3w, \u0142\u0105czno\u015b\u0107 danych\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tRozwi\u0105zania umo\u017cliwiaj\u0105ce dost\u0119p do Internetu w podr\u00f3\u017cy\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"support\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Przemys\u0142<\/span>\n<p>\n\t\tOperator telekomunikacyjny - detaliczny\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tPrzewodnik obs\u0142ugi klienta\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"smart-watch\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Przemys\u0142y<\/span>\n<p>\n\t\tOperator telekomunikacyjny - detaliczny\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tPakiet smartwatch + \u0142\u0105czno\u015b\u0107 danych\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"camera\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/camera-logo.jpg\"><br>\n<span>Przemys\u0142<\/span>\n<p>\n\t\tSystemy bezpiecze\u0144stwa\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tKamery z transmisj\u0105 online\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"event\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2023\/04\/event-logo.png\" style=\"width: 50px\"><br>\n\t<span>Przemys\u0142<\/span>\n<p>\n\t\tFirma eventowa\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tOrganizacja wydarzenia\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"competition\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2023\/04\/competition-logo.png\" style=\"width: 50px\"><br>\n\t<span>Przemys\u0142<\/span>\n<p>\n\t\tTowary detaliczne i konsumpcyjne\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tKonkursy konsumenckie\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"fmcg\">\n\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/fmcg-logo.png\" style=\"width: 50px\"><br>\n\t<span>Przemys\u0142<\/span>\n<p>\n\t\tFMCG<br>Fast Moving Consumer Goods\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\t\u017bywno\u015b\u0107, napoje, towary drogeryjne\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"marketing\">\n\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/marketing-logo.png\" style=\"width: 50px\"><br>\n\t<span>Przemys\u0142<\/span>\n<p>\n\t\tKomunikacja marketingowa\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tRealizacja mailing\u00f3w marketingowych\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"operator\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Przemys\u0142<\/span>\n<p>\n\t\tOperator telekomunikacyjny - Detal\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tWdro\u017cenie programu lojalno\u015bciowego\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"iot\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/iot_icon.png\" style=\"width: 50px\"><br>\n\t<span>Przemys\u0142y<\/span>\n<p>\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\tCzujniki IoT dla przemys\u0142u i gospodarstw domowych\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"truck\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/truck_monitoring.png\" style=\"width: 50px\"><br>\n\t<span>Przemys\u0142y<\/span>\n<p>\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\teSIM do monitorowania pojazd\u00f3w \n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"drone\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/drone_icon.png\" style=\"width: 80px\"><br>\n\t<span>Przemys\u0142y<\/span>\n<p>\n\t\t IoT, SIM\/eSIM management\n\t<\/p>\n<span>Produkt<\/span>\n<p>\n\t\t eSIM dla floty dron\u00f3w \n\t<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ae28c13\" data-id=\"2ae28c13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b2a0530 elementor-widget elementor-widget-text-editor\" data-id=\"6b2a0530\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>COOP Mobil chcia\u0142 zapewni\u0107 klientom nowe do\u015bwiadczenia u\u017cytkownika. Jednocze\u015bnie nale\u017ca\u0142o wydajniej przetwarza\u0107 powtarzaj\u0105ce si\u0119 \u017c\u0105dania w centrum obs\u0142ugi klienta, takie jak zapytania dotycz\u0105ce wykorzystania mobilnej transmisji danych i ewentualnych zakup\u00f3w pakiet\u00f3w danych, zapytania dotycz\u0105ce fakturowania za us\u0142ugi mobilne i nie tylko. Chcia\u0142by tak\u017ce rozszerzy\u0107 mo\u017cliwo\u015bci cross-sellingu w ramach oferowanych us\u0142ug.<\/p><p>Dzi\u0119ki rozwi\u0105zaniu COMVERGA RBM COOP Mobil zyskuje oszcz\u0119dno\u015bci w zakresie operacji w centrach obs\u0142ugi klienta, szybsze i wydajniejsze przetwarzanie \u017c\u0105da\u0144 klient\u00f3w oraz dodatkowe przychody ze zwi\u0119kszonej sprzeda\u017cy krzy\u017cowej us\u0142ug.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74b27a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b27a44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59fbe7a2\" data-id=\"59fbe7a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71b99eb6 elementor-widget elementor-widget-html\" data-id=\"71b99eb6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"mobile-animation\">\n    <div class=\"mobile left\">\n        <div class=\"message-bubble top\">\n            <p>Droga Jano, Twoja taryfa za transmisj\u0119 danych w sieci kom\u00f3rkowej jest ju\u017c prawie wyczerpana.<\/p>\n        <\/div>\n        <div class=\"message-bubble bottom\">\n            <p>Kup wi\u0119cej danych na ten miesi\u0105c i ciesz si\u0119 us\u0142ug\u0105 w pe\u0142ni!<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/mobile-1-en.gif\">\n    <\/div>\n    <div class=\"mobile right\">\n        <div class=\"message-bubble top\">\n            <p>Dzi\u0119kuj\u0119! W\u0142a\u015bnie zosta\u0142 aktywowany pakiet danych 1,5 GB.<\/p>\n        <\/div>\n        <div class=\"message-bubble bottom\">\n            <p>Je\u015bli Twoje dane nie wystarcz\u0105, wypr\u00f3buj jedn\u0105 z naszych wi\u0119kszych taryf.<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/mobile-2-en.gif\">\n    <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11d31669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11d31669\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-30bbb7e0\" data-id=\"30bbb7e0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a89aa5b elementor-widget elementor-widget-text-editor\" data-id=\"4a89aa5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Partner otrzymuje:<\/strong><\/h3>\n\n<ul>\n \t<li>Sprawna obs\u0142uga \u017c\u0105da\u0144 klient\u00f3w<\/li>\n \t<li>Oszcz\u0119dno\u015bci na obs\u0142udze klienta<\/li>\n \t<li>Wi\u0119ksze zadowolenie klient\u00f3w<\/li>\n \t<li>Nowa interaktywna samoobs\u0142uga poprzez RCS<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40a9d233\" data-id=\"40a9d233\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7286e7c1 elementor-widget elementor-widget-text-editor\" data-id=\"7286e7c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>COMVERGA zapewnia:<\/strong><\/h3><ul><li>Skuteczne narz\u0119dzie do sprzeda\u017cy krzy\u017cowej<\/li><li>Konfiguracja, obs\u0142uga i ocena poszczeg\u00f3lnych kampanii<\/li><li>Wsparcie klienta i techniczne<\/li><li>Kompletny outsourcing proces\u00f3w biznesowych (BPO)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>COOP Mobil Customer Support Operator kom\u00f3rkowy COOP Mobil \u015bwiadczy standardowe us\u0142ugi telekomunikacyjne, obejmuj\u0105ce codzienn\u0105 obs\u0142ug\u0119 klienta. Cz\u0119stym tematem \u017c\u0105da\u0144 klient\u00f3w jest zazwyczaj zam\u00f3wienie nowej us\u0142ugi, zapytania dotycz\u0105ce rozlicze\u0144, wykorzystanie danych mobilnych, zmiany taryf itp. Firma COOP Mobil chcia\u0142a zapewni\u0107 klientom nowe do\u015bwiadczenia u\u017cytkownika. Jednocze\u015bnie nale\u017ca\u0142o [\u2026]<\/p>","protected":false},"author":1,"featured_media":3342,"parent":3177,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/pages\/3184"}],"collection":[{"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/comments?post=3184"}],"version-history":[{"count":15,"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/pages\/3184\/revisions"}],"predecessor-version":[{"id":5793,"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/pages\/3184\/revisions\/5793"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/pages\/3177"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/media\/3342"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/int\/pl\/wp-json\/wp\/v2\/media?parent=3184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}