{"id":3184,"date":"2023-04-21T11:07:01","date_gmt":"2023-04-21T09:07:01","guid":{"rendered":"https:\/\/www.comverga.com\/?page_id=3184"},"modified":"2023-12-13T10:58:47","modified_gmt":"2023-12-13T10:58:47","slug":"coop-mobil-customer-support","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/int\/services\/connectivity-aggregation\/rcs-business-messaging\/coop-mobil-customer-support\/","title":{"rendered":"COOP Mobil Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3184\" class=\"elementor elementor-3184\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-268fad2d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"268fad2d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e4bf808\" data-id=\"6e4bf808\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba8af7a elementor-widget elementor-widget-text-editor\" data-id=\"ba8af7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"usecase-text\">\n<h2 style=\"text-align: left; margin-top: 0;\">COOP Mobil Customer Support<\/h2>\nThe mobile operator COOP Mobil provides standard telecommunications services, including daily customer support. A frequent subject of customer requests is usually ordering a new service, billing inquiries, mobile data usage, tariff changes, etc.\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9248771\" data-id=\"9248771\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c269e19 elementor-widget elementor-widget-image\" data-id=\"6c269e19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"353\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-768x467.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3185\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-768x467.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-300x182.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-1024x622.jpg 1024w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-18x12.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil-1200x729.jpg 1200w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/coopmobil.jpg 1318w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7493f792 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7493f792\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d1b1dd0\" data-id=\"1d1b1dd0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dcda530 elementor-widget elementor-widget-sidebar\" data-id=\"7dcda530\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"widget-box\" class=\"caravan\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/caravan-logo.jpg\"><br>\n<span>Industry<\/span>\n<p>\n\t\tGPS tracking systems for vehicles, data connectivity\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tSolutions for internet access on the go\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"support\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Industry<\/span>\n<p>\n\t\tTelecommunications operator - retail\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tCustomer Care Guide\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"smart-watch\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Industries<\/span>\n<p>\n\t\tTelecommunications operator - retail\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tBundle smartwatch + data connectivity\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"camera\">\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/camera-logo.jpg\"><br>\n<span>Industry<\/span>\n<p>\n\t\tSecurity systems\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tCameras with online streaming\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"event\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2023\/04\/event-logo.png\" style=\"width: 50px\"><br>\n\t<span>Industry<\/span>\n<p>\n\t\tEvent company\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tEvent organisation\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"competition\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2023\/04\/competition-logo.png\" style=\"width: 50px\"><br>\n\t<span>Industry<\/span>\n<p>\n\t\tRetail and Consumer goods\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tConsumer contests\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"fmcg\">\n\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/fmcg-logo.png\" style=\"width: 50px\"><br>\n\t<span>Industry<\/span>\n<p>\n\t\tFMCG<br>Fast Moving Consumer Goods\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tFood, beverages, drugstore goods\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"marketing\">\n\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/marketing-logo.png\" style=\"width: 50px\"><br>\n\t<span>Industry<\/span>\n<p>\n\t\tMarketing communication\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tImplementation of marketing mailings\n\t<\/p>\n<\/div>\n<div id=\"widget-box\" class=\"operator\">\n\t<img decoding=\"async\" src=\"https:\/\/www.coopmobil.cz\/wp-content\/uploads\/2021\/04\/coop-mobil-logo.svg\"><br>\n\t<span>Industry<\/span>\n<p>\n\t\tTelecommunication operator - Retail\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tLoyalty programme implementation\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"iot\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/iot_icon.png\" style=\"width: 50px\"><br>\n\t<span>Industries<\/span>\n<p>\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\tIoT sensors for industry and households\n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"truck\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/truck_monitoring.png\" style=\"width: 50px\"><br>\n\t<span>Industries<\/span>\n<p>\n\t\tIoT, SIM\/eSIM management\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\teSIM for vehicle monitoring \n\t<\/p>\n<\/div>\n\n<div id=\"widget-box\" class=\"drone\">\n\t<img decoding=\"async\" src=\"\/cze\/wp-content\/uploads\/sites\/3\/2025\/09\/drone_icon.png\" style=\"width: 80px\"><br>\n\t<span>Industries<\/span>\n<p>\n\t\t IoT, SIM\/eSIM management\n\t<\/p>\n<span>Product<\/span>\n<p>\n\t\t eSIM for drone fleet \n\t<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ae28c13\" data-id=\"2ae28c13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b2a0530 elementor-widget elementor-widget-text-editor\" data-id=\"6b2a0530\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>COOP Mobil wanted to provide customers with a new user experience. At the same time, it needed to process recurring requests at the customer service centre more efficiently, such as enquiries about mobile data usage and possible data package purchases, enquiries about invoicing for mobile services and more. He would also like to expand cross-selling opportunities across offered services.<\/p><p>Thanks to the COMVERGA RBM solution, COOP Mobil gains cost savings on customer centre operations, faster and more efficient processing of customer requests and additional revenue from increased service cross-selling.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74b27a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b27a44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59fbe7a2\" data-id=\"59fbe7a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71b99eb6 elementor-widget elementor-widget-html\" data-id=\"71b99eb6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"mobile-animation\">\n    <div class=\"mobile left\">\n        <div class=\"message-bubble top\">\n            <p>Dear Jana, your mobile data tariff is almost exhausted.<\/p>\n        <\/div>\n        <div class=\"message-bubble bottom\">\n            <p>Buy more data for this month and enjoy the service to the fullest!<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/mobile-1-en.gif\">\n    <\/div>\n    <div class=\"mobile right\">\n        <div class=\"message-bubble top\">\n            <p>Thank you! The 1.5 GB data package has just been activated.<\/p>\n        <\/div>\n        <div class=\"message-bubble bottom\">\n            <p>If your data is not enough, try one of our larger tariffs.<\/p>\n        <\/div>\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/04\/mobile-2-en.gif\">\n    <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11d31669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11d31669\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-30bbb7e0\" data-id=\"30bbb7e0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a89aa5b elementor-widget elementor-widget-text-editor\" data-id=\"4a89aa5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Partner gets:<\/strong><\/h3>\n\n<ul>\n \t<li>Efficient handling of customer requests<\/li>\n \t<li>Cost savings on customer support<\/li>\n \t<li>Higher customer satisfaction<\/li>\n \t<li>New interactive self-service via RCS<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40a9d233\" data-id=\"40a9d233\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7286e7c1 elementor-widget elementor-widget-text-editor\" data-id=\"7286e7c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>COMVERGA provides:<\/strong><\/h3><ul><li>Effective cross-selling tool<\/li><li>Setup, operation and evaluation of individual campaigns<\/li><li>Customer and technical support<\/li><li>Complete Business Process Outsourcing (BPO)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COOP Mobil Customer Support The mobile operator COOP Mobil provides standard telecommunications services, including daily customer support. A frequent subject of customer requests is usually ordering a new service, billing inquiries, mobile data usage, tariff changes, etc. COOP Mobil wanted to provide customers with a new user experience. At the same time, it needed to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3342,"parent":3177,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3184"}],"collection":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/comments?post=3184"}],"version-history":[{"count":15,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3184\/revisions"}],"predecessor-version":[{"id":5793,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3184\/revisions\/5793"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3177"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/media\/3342"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/media?parent=3184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}