{"id":3451,"date":"2023-06-14T08:03:56","date_gmt":"2023-06-14T06:03:56","guid":{"rendered":"https:\/\/www.comverga.com\/?page_id=3451"},"modified":"2023-12-13T11:02:15","modified_gmt":"2023-12-13T11:02:15","slug":"detail-of-omnichannel","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/int\/services\/connectivity-aggregation\/omnichannel\/detail-of-omnichannel\/","title":{"rendered":"Detail of Omnichannel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3451\" class=\"elementor elementor-3451\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb399f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bb399f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fc5d37f\" data-id=\"5fc5d37f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3971f0e1 detail-heading elementor-widget elementor-widget-heading\" data-id=\"3971f0e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Omnichannel<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f6e845 detail-heading elementor-widget elementor-widget-heading\" data-id=\"75f6e845\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Detail of service<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ac89ac3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ac89ac3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7bece64d\" data-id=\"7bece64d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7557da78 elementor-widget elementor-widget-text-editor\" data-id=\"7557da78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Channel integration<\/strong><\/h3><p class=\"s19\">COMVERGA Omnichannel offers the integration of different communication channels in one platform and the setting of rules for their use. Preferences can be set according to the end user, according to the partner&#8217;s requirements or based on the availability of the communication channel.<br \/>The platform offers the possibility to create your own branded messaging application for unique communication with your customers. You can use predefined templates for creating campaigns, which will make the creation of a given media plan as easy as possible.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aea6d25\" data-id=\"aea6d25\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-666ee358 elementor-widget elementor-widget-image\" data-id=\"666ee358\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"343\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3453\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace.jpg 500w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace-300x206.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_integrace-18x12.jpg 18w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45abc7d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45abc7d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e210319\" data-id=\"7e210319\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c96ff5c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7c96ff5c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon 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.elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5121ac5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5121ac5f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-181586eb\" data-id=\"181586eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d7d4c4 elementor-widget elementor-widget-image\" data-id=\"4d7d4c4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"580\" height=\"326\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3454\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-768x432.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-300x169.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality-18x10.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_funkcionality.jpg 1000w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7986873e\" data-id=\"7986873e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63d5e40a elementor-widget elementor-widget-text-editor\" data-id=\"63d5e40a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0px; text-align: left;\"><strong>Basic functionalities<\/strong><\/h3><ul><li>Unified Open API<\/li><li>Two-way communication<\/li><li>Brand management for communication<\/li><li>Integration of resources for individual campaigns<\/li><li>Unified and universal access to resources and channels<\/li><li>Setting and managing channel priorities<\/li><li>Verification of channel availability<\/li><li>Fallback if a channel is unavailable<\/li><li>Definition, management and comprehensive dialogue management<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c379591 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c379591\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-556be510\" data-id=\"556be510\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae35926 elementor-widget elementor-widget-text-editor\" data-id=\"ae35926\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Basic principles<\/strong><\/h3><p>Within COMVERGA Omnichannel, different campaigns can be defined with different types and communication flow (just one selected type for each campaign). <br \/>Each campaign is then made up of individual dialogues that are independent of each other. For each dialogue, sources, recipients, senders and time limits are always defined.<br \/>A dialogue can be initiated from either side to start the defined campaign.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-661f72dc\" data-id=\"661f72dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c685c70 elementor-widget elementor-widget-image\" data-id=\"3c685c70\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-768x513.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3241\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-768x513.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-300x200.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles-18x12.jpg 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/principles.jpg 1000w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b7ac7a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b7ac7a4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-408bc411\" data-id=\"408bc411\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-502663ad elementor-widget elementor-widget-image\" data-id=\"502663ad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"329\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-768x435.webp\" class=\"attachment-medium_large size-medium_large wp-image-3455\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-768x435.webp 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-300x170.webp 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky-18x10.webp 18w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_mechaniky.webp 985w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ae355a1\" data-id=\"1ae355a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-471f6a32 elementor-widget elementor-widget-text-editor\" data-id=\"471f6a32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Mechanics<\/strong><\/h3><p>COMVERGA Omnichannel contains predefined types of individual campaigns, called mechanics, with the possibility to create a new mechanic for a specific project.<br \/>Existing mechanics offer both Outbound and Inbound campaigns with a choice of direct order, payment, etc.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-369788c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"369788c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c0be58e\" data-id=\"c0be58e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-687a2bee elementor-widget elementor-widget-text-editor\" data-id=\"687a2bee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Channel definition and priorities<\/strong><\/h3><ul><li>Priorities are set individually<\/li><li>Trying to choose the most appropriate channel<\/li><li>Suitability of channel per campaign or per partner<\/li><li>Use of preferred and cost-optimal channel<\/li><li>Choice of channel according to available customer data<\/li><li>Choice according to user&#8217;s presence in other messengers<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3856fb85\" data-id=\"3856fb85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6edea3b0 elementor-widget elementor-widget-image\" data-id=\"6edea3b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"422\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage.png\" class=\"attachment-medium_large size-medium_large wp-image-3245\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage.png 681w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage-300x218.png 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/04\/usage-18x12.png 18w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1c62cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1c62cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a4c3cc4\" data-id=\"a4c3cc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35896da0 elementor-widget elementor-widget-image\" data-id=\"35896da0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"435\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign.jpg\" class=\"attachment-large size-large wp-image-3456\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign.jpg 813w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign-300x225.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign-768x576.jpg 768w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/SDP_campaign-16x12.jpg 16w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-106ac8d0\" data-id=\"106ac8d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2455970a elementor-widget elementor-widget-text-editor\" data-id=\"2455970a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 style=\"margin-top: 0; margin-bottom: 5px;\"><strong>GUI<\/strong><\/h4><ul><li>Using COMVERGA Service Delivery Platform<\/li><li>Manage contacts, groups, resources, users, inbox<\/li><li>Easy campaign definition, mechanic, approval process<\/li><\/ul><h4 style=\"margin: 5px 0;\"><strong>API<\/strong><\/h4><ul><li>Maximum functionality as in GUI<\/li><li>Unified API across channels<\/li><li>Secure communication<\/li><li>Simplified integration<\/li><li>Ability to automatically generate code in more than 50 programming languages<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2191ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2191ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-475996bf\" data-id=\"475996bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4838181a elementor-widget elementor-widget-text-editor\" data-id=\"4838181a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Available and supported channels<\/strong><\/h3><ul><li>SMS<\/li><li>Email<\/li><li>MMS<\/li><li>RCS<\/li><li>Telegram<\/li><li>Voice messages<\/li><li>Web microsites<\/li><li>Other messenger apps<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61064693\" data-id=\"61064693\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50751c5e elementor-widget elementor-widget-image\" data-id=\"50751c5e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"474\" src=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly.jpg\" class=\"attachment-large size-large wp-image-3458\" alt=\"\" srcset=\"https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly.jpg 500w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly-300x284.jpg 300w, https:\/\/www.comverga.com\/int\/wp-content\/uploads\/sites\/5\/2023\/06\/Detail_kanaly-13x12.jpg 13w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b2ffd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b2ffd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b170930\" data-id=\"b170930\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-188d094 elementor-widget elementor-widget-image\" data-id=\"188d094\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.comverga.com\/cze\/wp-content\/uploads\/sites\/3\/2023\/06\/Detail_vyuziti.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e187179\" data-id=\"e187179\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1a0b58 elementor-widget elementor-widget-text-editor\" data-id=\"f1a0b58\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"margin-top: 0;\"><strong>Possibilities of use<\/strong><\/h3><ul><li>Marketing campaigns<\/li><li>Sales<\/li><li>Complete order process<\/li><li>Acquisition<\/li><li>Authorisation<\/li><li>Customer care<\/li><li>Comments and Warnings<\/li><li>Info canal<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Omnichannel Detail of service Channel integration COMVERGA Omnichannel offers the integration of different communication channels in one platform and the setting of rules for their use. Preferences can be set according to the end user, according to the partner&#8217;s requirements or based on the availability of the communication channel.The platform offers the possibility to create [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3442,"parent":3441,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3451"}],"collection":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/comments?post=3451"}],"version-history":[{"count":3,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3451\/revisions"}],"predecessor-version":[{"id":5802,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3451\/revisions\/5802"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/pages\/3441"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/media\/3442"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/int\/wp-json\/wp\/v2\/media?parent=3451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}