{"id":631,"date":"2020-11-30T06:36:00","date_gmt":"2020-11-30T05:36:00","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=631"},"modified":"2021-03-10T12:15:35","modified_gmt":"2021-03-10T11:15:35","slug":"predictive-dialers","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/cs\/uslugi\/rozzwiazania\/predictive-dialers\/","title":{"rendered":"Prediktivn\u00ed \u010d\u00edseln\u00edky"},"content":{"rendered":"
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Efektivn\u00ed vyt\u00e1\u010den\u00ed: dialer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tJsou sou\u010d\u00e1st\u00ed syst\u00e9mu call centra a jsou zodpov\u011bdn\u00e9 za automatick\u00e9 sestavov\u00e1n\u00ed odchoz\u00edch hovor\u016f - dialery jsou \u010dasto pou\u017e\u00edvan\u00fdm \u0159e\u0161en\u00edm v modern\u00edch telekomunika\u010dn\u00edch centrech a pro komunika\u010dn\u00ed platformy. Funguj\u00ed jednoduch\u00fdm zp\u016fsobem, a to tak, \u017ee z\u0159izuj\u00ed hovory na \u010d\u00edsla z p\u0159edem p\u0159ipraven\u00e9ho seznamu kontakt\u016f. Dialer je n\u00e1stroj \u010dasto pou\u017e\u00edvan\u00fd pro odchoz\u00ed kampan\u011b v r\u016fzn\u00fdch call centrech. Automaticky vyt\u00e1\u010d\u00ed telefonn\u00ed \u010d\u00edsla p\u0159evzat\u00e1 z datab\u00e1ze.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u0158e\u0161en\u00ed dostupn\u00e1 na trhu<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V sou\u010dasn\u00e9 dob\u011b existuj\u00ed t\u0159i z\u00e1kladn\u00ed typy dialer\u016f, kter\u00e9 se li\u0161\u00ed p\u0159edev\u0161\u00edm sv\u00fdm dopadem na tempo pr\u00e1ce agent\u016f. P\u0159i rozhodov\u00e1n\u00ed o v\u00fdb\u011bru vhodn\u00e9ho \u0159e\u0161en\u00ed pro vlastn\u00ed komunika\u010dn\u00ed platformu nebo z\u00e1kaznick\u00fd servis \u010di obchodn\u00ed odd\u011blen\u00ed se vyplat\u00ed zv\u00e1\u017eit \u0159e\u0161en\u00ed dostupn\u00e1 na trhu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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N\u00e1hled dialeru<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tZam\u011b\u0159uje se zejm\u00e9na na kvalitu kontaktu se z\u00e1kazn\u00edky. Agent m\u00e1 k dispozici n\u00e1hled na \u00fadaje o z\u00e1kazn\u00edkovi, kter\u00fd mu umo\u017e\u0148uje vid\u011bt historii hovor\u016f a konverzac\u00ed. Po prostudov\u00e1n\u00ed dostupn\u00fdch informac\u00ed m\u016f\u017ee zvolit vhodnou strategii vol\u00e1n\u00ed a spojit se s konkr\u00e9tn\u00edm z\u00e1kazn\u00edkem prost\u0159ednictv\u00edm tla\u010d\u00edtka pro vol\u00e1n\u00ed (automatick\u00e1 volba). D\u00edky tomuto \u0159e\u0161en\u00ed se agent s\u00e1m rozhodne, zda chce s konkr\u00e9tn\u00edm z\u00e1kazn\u00edkem hovo\u0159it nyn\u00ed, nebo pozd\u011bji - v takov\u00e9m p\u0159\u00edpad\u011b m\u016f\u017ee p\u0159ej\u00edt k jin\u00e9mu z\u00e1znamu.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Progresivn\u00ed dialer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Je zam\u011b\u0159en sp\u00ed\u0161e na efektivitu call centra. Dialer samostatn\u011b vyto\u010d\u00ed \u010d\u00edslo z datab\u00e1ze a automaticky se spoj\u00ed se z\u00e1kazn\u00edkem, zat\u00edmco agent nem\u00e1 mo\u017enost \u010d\u00edslo p\u0159esko\u010dit a nedost\u00e1v\u00e1 informace, tak\u017ee se nem\u016f\u017ee na hovor p\u0159ipravit. U progresivn\u00edho standardu neexistuje mo\u017enost odfiltrov\u00e1n\u00ed ne\u00fasp\u011b\u0161n\u00fdch hovor\u016f, tak\u017ee se zkracuje skute\u010dn\u00fd pracovn\u00ed \u010das agent\u016f. \u010casto m\u00e1 takov\u00e9 \u0159e\u0161en\u00ed p\u0159edem stanovenou dobu pro zad\u00e1n\u00ed p\u0159\u00edpadn\u00fdch pozn\u00e1mek po ukon\u010den\u00ed hovoru a po uplynut\u00ed t\u00e9to doby se automaticky spoj\u00ed s dal\u0161\u00edm \u010d\u00edslem.<\/p>\n

\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Prediktivn\u00ed dialer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tJedn\u00e1 se o technicky nejpokro\u010dilej\u0161\u00ed \u0159e\u0161en\u00ed. Prediktivn\u00ed dialer vyu\u017e\u00edv\u00e1 slo\u017eit\u00e9 algoritmy ur\u010den\u00e9 k anal\u00fdze a kontrole r\u016fzn\u00fdch typ\u016f dat. Umo\u017e\u0148uje filtrovat ne\u00fasp\u011b\u0161n\u00e9 hovory a uskute\u010dnit v\u00edce hovor\u016f, p\u0159i\u010dem\u017e agent p\u0159ij\u00edm\u00e1 pouze ty hovory, kter\u00e9 byly skute\u010dn\u011b p\u0159ijaty skute\u010dnou osobou. B\u011bhem hovoru se Agentovi zobrazuj\u00ed informace o z\u00e1kazn\u00edkovi v informa\u010dn\u00ed datab\u00e1zi a pom\u00e1haj\u00ed mu podle nich \u0159\u00eddit hovor.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/td>\nN\u00e1hled dialeru<\/strong><\/td>\nProgresivn\u00ed dialer<\/strong><\/td>\nPrediktivn\u00ed dialer<\/strong><\/td>\n<\/tr>\n
Iniciuje hovor s\u00e1m agent?<\/td>\n<\/i>\n<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/tr>\n
M\u00e1 agent p\u0159ed kontaktem \u010das na p\u0159ezkoum\u00e1n\u00ed \u00fadaj\u016f?<\/td>\n<\/i>\n<\/td>\n<\/i>
\n(v rozhovoru)<\/td>\n		<\/i>
\n(v rozhovoru)<\/td>\n<\/tr>\n
Umo\u017e\u0148uje dialer filtrov\u00e1n\u00ed obsazen\u00fdch, hlasov\u00fdch a zme\u0161kan\u00fdch hovor\u016f?<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/i>\n<\/td>\n<\/tr>\n
Vyv\u00edj\u00ed se syst\u00e9m (p\u0159izp\u016fsobuje se dostupnosti agent\u016f a zp\u016fsobu jejich pr\u00e1ce)?<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/i>\n<\/td>\n<\/tr>\n
Ur\u010duje syst\u00e9m s\u00e1m dal\u0161\u00ed pokusy o kontaktov\u00e1n\u00ed zme\u0161kan\u00fdch hovor\u016f?<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/i>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Efektivn\u00ed vyt\u00e1\u010den\u00ed: dialer Jsou sou\u010d\u00e1st\u00ed syst\u00e9mu call centra a jsou zodpov\u011bdn\u00e9 za automatick\u00e9 sestavov\u00e1n\u00ed odchoz\u00edch hovor\u016f - dialery jsou \u010dasto pou\u017e\u00edvan\u00fdm \u0159e\u0161en\u00edm v modern\u00edch telekomunika\u010dn\u00edch centrech a pro komunika\u010dn\u00ed platformy. Funguj\u00ed jednoduch\u00fdm zp\u016fsobem, a to tak, \u017ee sb\u00edraj\u00ed hovory na \u010d\u00edsla z p\u0159edem p\u0159ipraven\u00e9ho seznamu kontakt\u016f. Dialer je n\u00e1stroj, kter\u00fd se \u010dasto pou\u017e\u00edv\u00e1 pro odchoz\u00ed kampan\u011b v r\u016fzn\u00fdch typech telefonn\u00edch syst\u00e9m\u016f.<\/p>","protected":false},"author":1,"featured_media":129,"parent":249,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nPredictive Dialers - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/cs\/uslugi\/rozzwiazania\/predictive-dialers\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Predictive Dialers - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Efektywne wybieranie numeru: dialer Stanowi\u0105 element systemu Call Center i odpowiadaj\u0105 za automatyczne nawi\u0105zanie po\u0142\u0105cze\u0144 wychodz\u0105cych \u2013 dialery s\u0105 cz\u0119sto stosowanym rozwi\u0105zaniem we wsp\u00f3\u0142czesnych centrach telekomunikacyjnych oraz dla platform komunikacyjnych. 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