{"id":634,"date":"2020-11-30T06:40:15","date_gmt":"2020-11-30T05:40:15","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=634"},"modified":"2020-11-30T06:40:15","modified_gmt":"2020-11-30T05:40:15","slug":"predictive-dialers","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/cs\/services\/solutions\/predictive-dialers\/","title":{"rendered":"Prediktivn\u00ed \u010d\u00edseln\u00edky"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Efektivn\u00ed vyt\u00e1\u010den\u00ed: dialer<\/h2>\n\n\n\n<p>Jsou sou\u010d\u00e1st\u00ed syst\u00e9mu Call Center a jsou zodpov\u011bdn\u00e9 za automatick\u00e9 sestavov\u00e1n\u00ed odchoz\u00edch hovor\u016f - dialery jsou \u010dasto pou\u017e\u00edvan\u00fdm \u0159e\u0161en\u00edm v modern\u00edch telekomunika\u010dn\u00edch centrech a pro komunika\u010dn\u00ed platformy. Funguj\u00ed jednoduch\u00fdm zp\u016fsobem tak, \u017ee uskute\u010d\u0148uj\u00ed hovory na \u010d\u00edsla z p\u0159edem p\u0159ipraven\u00e9ho seznamu kontakt\u016f. Dialer je n\u00e1stroj ochotn\u011b vyu\u017e\u00edvan\u00fd pro odchoz\u00ed kampan\u011b v r\u016fzn\u00fdch typech Call Center. Automaticky vyt\u00e1\u010d\u00ed telefonn\u00ed \u010d\u00edsla sta\u017een\u00e1 z datab\u00e1ze.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0158e\u0161en\u00ed dostupn\u00e1 na trhu<\/h2>\n\n\n\n<p>V sou\u010dasn\u00e9 dob\u011b existuj\u00ed t\u0159i z\u00e1kladn\u00ed typy dialer\u016f, kter\u00e9 se li\u0161\u00ed p\u0159edev\u0161\u00edm zp\u016fsobem pr\u00e1ce agent\u016f. P\u0159i rozhodov\u00e1n\u00ed o v\u00fdb\u011bru vhodn\u00e9ho \u0159e\u0161en\u00ed pro vlastn\u00ed komunika\u010dn\u00ed platformu, m\u00edsto obsluhy z\u00e1kazn\u00edk\u016f nebo obchodn\u00ed odd\u011blen\u00ed je vhodn\u00e9 zv\u00e1\u017eit \u0159e\u0161en\u00ed dostupn\u00e1 na trhu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">N\u00e1hled dialeru<\/h3>\n\n\n\n<p>Zam\u011b\u0159uje se zejm\u00e9na na kvalitu kontaktu s klientem. Agent m\u00e1 k dispozici n\u00e1hled \u00fadaj\u016f o klientovi, kter\u00fd umo\u017e\u0148uje zobrazit historii spojen\u00ed a konverzac\u00ed. Po sezn\u00e1men\u00ed se s dostupn\u00fdmi informacemi m\u016f\u017ee zvolit vhodnou strategii konverzace a spojit se s konkr\u00e9tn\u00edm z\u00e1kazn\u00edkem prost\u0159ednictv\u00edm tla\u010d\u00edtka pro spojen\u00ed (automatick\u00e9 vyt\u00e1\u010den\u00ed). D\u00edky tomuto \u0159e\u0161en\u00ed se agent samostatn\u011b rozhodne, zda chce s konkr\u00e9tn\u00edm klientem hovo\u0159it nyn\u00ed, nebo pozd\u011bji - pak m\u016f\u017ee p\u0159ej\u00edt na jin\u00fd z\u00e1znam.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Progresivn\u00ed dialer<\/h3>\n\n\n\n<p>Zam\u011b\u0159uje se p\u0159edev\u0161\u00edm na efektivitu pr\u00e1ce call centra. Dialer samostatn\u011b vybere \u010d\u00edslo z datab\u00e1ze a automaticky se spoj\u00ed s klientem, ale agent nem\u016f\u017ee \u010d\u00edslo vynechat a nedostane \u017e\u00e1dn\u00e9 informace, tak\u017ee se nem\u016f\u017ee na hovor p\u0159ipravit. U progresivn\u00edho standardu neexistuje mo\u017enost filtrov\u00e1n\u00ed ne\u00fasp\u011b\u0161n\u00fdch spojen\u00ed, a proto se zkracuje skute\u010dn\u00e1 pracovn\u00ed doba agent\u016f. \u010casto m\u00e1 takov\u00e9 \u0159e\u0161en\u00ed p\u0159edem stanovenou dobu pro zad\u00e1v\u00e1n\u00ed pozn\u00e1mek po ukon\u010den\u00ed hovoru a po uplynut\u00ed t\u00e9to doby se automaticky spoj\u00ed s dal\u0161\u00edm \u010d\u00edslem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Prediktivn\u00ed dialer<\/h3>\n\n\n\n<p>Jedn\u00e1 se o technicky nejpokro\u010dilej\u0161\u00ed \u0159e\u0161en\u00ed. Prediktivn\u00ed dialer vyu\u017e\u00edv\u00e1 slo\u017eit\u00e9 algoritmy ur\u010den\u00e9 k anal\u00fdze a kontrole r\u016fzn\u00fdch typ\u016f dat. Umo\u017e\u0148uje filtrovat ne\u00fasp\u011b\u0161n\u00e1 spojen\u00ed a navazovat v\u00edcen\u00e1sobn\u00e1 spojen\u00ed, zat\u00edmco agent p\u0159ij\u00edm\u00e1 pouze ty hovory, kter\u00e9 jsou skute\u010dn\u011b p\u0159ijaty skute\u010dnou osobou. B\u011bhem hovoru se Agentovi v informa\u010dn\u00ed datab\u00e1zi zobrazuj\u00ed informace o Klientovi, kter\u00e9 mu pom\u00e1haj\u00ed spr\u00e1vn\u011b v\u00e9st hovor.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><\/td><td><strong>N\u00e1hled dialeru<\/strong><\/td><td><strong>Progresivn\u00ed dialer<\/strong><\/td><td><strong>Prediktivn\u00ed dialer<\/strong><\/td><\/tr><tr><td>Iniciuje agent spojen\u00ed s\u00e1m?<\/td><td>Ano<\/td><td>Ne<\/td><td>Ne<\/td><\/tr><tr><td>M\u00e1 agent p\u0159ed kontaktem \u010das se s \u00fadaji sezn\u00e1mit?<\/td><td>Ano<\/td><td>Ne (b\u011bhem rozhovoru)<\/td><td>Ne (b\u011bhem rozhovoru)<\/td><\/tr><tr><td>Umo\u017e\u0148uje dialer filtrov\u00e1n\u00ed obsazen\u00fdch hovor\u016f, hovor\u016f do hlasov\u00e9 schr\u00e1nky a zme\u0161kan\u00fdch hovor\u016f?<\/td><td>Ne<\/td><td>Ne<\/td><td>Ano<\/td><\/tr><tr><td>Vyv\u00edj\u00ed se syst\u00e9m (p\u0159izp\u016fsobuje se dostupnosti agent\u016f a zp\u016fsobu jejich pr\u00e1ce)?<\/td><td>Ne<\/td><td>Ne<\/td><td>Ano<\/td><\/tr><tr><td>Ur\u010duje syst\u00e9m nez\u00e1visle n\u00e1sledn\u00e9 pokusy o kontaktov\u00e1n\u00ed zme\u0161kan\u00fdch hovor\u016f?<\/td><td>Ne<\/td><td>Ne<\/td><td>Ano<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"excerpt":{"rendered":"<p>Efektivn\u00ed vyt\u00e1\u010den\u00ed: dialer Jsou sou\u010d\u00e1st\u00ed syst\u00e9mu Call Center a jsou zodpov\u011bdn\u00e9 za automatick\u00e9 sestavov\u00e1n\u00ed odchoz\u00edch hovor\u016f - dialery jsou \u010dasto pou\u017e\u00edvan\u00fdm \u0159e\u0161en\u00edm v modern\u00edch telekomunika\u010dn\u00edch centrech a pro komunika\u010dn\u00ed platformy. Funguj\u00ed jednoduch\u00fdm zp\u016fsobem tak, \u017ee uskute\u010d\u0148uj\u00ed vol\u00e1n\u00ed na \u010d\u00edsla z p\u0159edem p\u0159ipraven\u00e9ho seznamu kontakt\u016f. Dialer [...]<\/p>","protected":false},"author":1,"featured_media":129,"parent":167,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Predictive Dialers - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/cs\/services\/solutions\/predictive-dialers\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Predictive Dialers - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Efficient dialing: dialer They are part of the Call Center system and are responsible for the automatic establishment of outgoing calls &#8211; dialers are a frequently used solution in modern telecommunications centers and for communication platforms. 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