{"id":741,"date":"2020-12-02T11:43:48","date_gmt":"2020-12-02T10:43:48","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=741"},"modified":"2020-12-02T11:43:48","modified_gmt":"2020-12-02T10:43:48","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/cs\/services\/solutions\/ivr\/","title":{"rendered":"IVR"},"content":{"rendered":"

Inteligentn\u00ed hlasov\u00fd oznamovac\u00ed syst\u00e9m - tj. o IVR
Interaktivn\u00ed hlasov\u00e1 odezva je hlasov\u00fd informa\u010dn\u00ed syst\u00e9m automatizovan\u00fd telefonn\u00edmi p\u0159\u00edstroji. Umo\u017e\u0148uje interaktivn\u00ed obsluhu volaj\u00edc\u00edch a z\u00e1rove\u0148 je samoobslu\u017en\u00fdm a rychl\u00fdm kan\u00e1lem p\u0159\u00edstupu k informac\u00edm nebo slu\u017eb\u00e1m pro u\u017eivatele. Projevuje se ve zpr\u00e1v\u011b, kter\u00e1 zazn\u00ed po nav\u00e1z\u00e1n\u00ed spojen\u00ed. D\u0159\u00edve se nahr\u00e1v\u00e1 tak, aby volaj\u00edc\u00edm umo\u017enila zvolit jednu z mo\u017enost\u00ed nab\u00eddky ve variant\u011b t\u00f3nu DTMF nebo pomoc\u00ed rozpozn\u00e1v\u00e1n\u00ed \u0159e\u010di.<\/p>\n\n\n\n

Oblasti pou\u017eit\u00ed<\/h2>\n\n\n\n

Syst\u00e9m slou\u017e\u00ed k obsluze velk\u00e9ho po\u010dtu telefonn\u00edch spojen\u00ed, proto se nej\u010dast\u011bji pou\u017e\u00edv\u00e1 v tzv. call centru. Pou\u017e\u00edv\u00e1 se tak\u00e9 v:<\/p>\n\n\n\n

telefonn\u00ed bankovnictv\u00ed,
telemarketing,
soukrom\u00e9 kliniky (l\u00e9ka\u0159sk\u00e9, zubn\u00ed, kosmetick\u00e9),
rezervace hotelu,
obsluha v\u011brnostn\u00edch program\u016f,
Hlasov\u00e1n\u00ed v z\u00e1bavn\u00fdch televizn\u00edch po\u0159adech,
z\u00e1kaznick\u00e9 slu\u017eby mobiln\u00edch oper\u00e1tor\u016f,
a mnoha dal\u0161\u00edch oblastech.
Inteligentn\u00ed syst\u00e9m ozn\u00e1men\u00ed slou\u017e\u00ed p\u0159edev\u0161\u00edm k ov\u011b\u0159ov\u00e1n\u00ed a sb\u011bru dat, prezentaci informac\u00ed a elektronick\u00e9 rezervaci.<\/p>","protected":false},"excerpt":{"rendered":"

Inteligentn\u00ed hlasov\u00fd oznamovac\u00ed syst\u00e9m - tj. o IVRInteraktivn\u00ed hlasov\u00e1 odezva je hlasov\u00fd informa\u010dn\u00ed syst\u00e9m automatizovan\u00fd telefonn\u00edmi p\u0159\u00edstroji. Umo\u017e\u0148uje interaktivn\u00ed obsluhu volaj\u00edc\u00edch a z\u00e1rove\u0148 je pro u\u017eivatele samoobslu\u017en\u00fdm a rychl\u00fdm kan\u00e1lem p\u0159\u00edstupu k informac\u00edm nebo slu\u017eb\u00e1m. Projevuje se ve zpr\u00e1v\u011b, kter\u00e1 zazn\u00ed po nav\u00e1z\u00e1n\u00ed spojen\u00ed. [...]<\/p>","protected":false},"author":1,"featured_media":132,"parent":167,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nIVR - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/cs\/services\/solutions\/ivr\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IVR - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Intelligent Voice Announcement System – i.e. about IVRInteractive Voice Response is a voice information system automated by telephone sets. It allows for interactive handling of callers, being at the same time a self-service and fast channel of access to information or services for users. 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