{"id":743,"date":"2020-12-02T11:44:27","date_gmt":"2020-12-02T10:44:27","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=743"},"modified":"2021-03-09T19:53:55","modified_gmt":"2021-03-09T18:53:55","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/cs\/uslugi\/rozzwiazania\/ivr\/","title":{"rendered":"IVR"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"743\" class=\"elementor elementor-743\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4886cbe elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4886cbe\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e0004e\" data-id=\"8e0004e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-533a752 elementor-widget elementor-widget-heading\" data-id=\"533a752\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Inteligentn\u00ed syst\u00e9m hlasov\u00e9 odezvy - neboli IVR<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aec36d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4aec36d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b55c05 elementor-widget elementor-widget-text-editor\" data-id=\"6b55c05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Interaktivn\u00ed hlasov\u00e1 odezva je telefonn\u00ed automatizovan\u00fd hlasov\u00fd informa\u010dn\u00ed syst\u00e9m. Umo\u017e\u0148uje interaktivn\u00ed obsluhu volaj\u00edc\u00edch a z\u00e1rove\u0148 u\u017eivatel\u016fm poskytuje samoobslu\u017en\u00fd a rychl\u00fd p\u0159\u00edstupov\u00fd kan\u00e1l k informac\u00edm nebo slu\u017eb\u00e1m. Projevuje se zpr\u00e1vou, kter\u00e1 je vyslechnuta p\u0159i nav\u00e1z\u00e1n\u00ed hovoru. Je p\u0159edem nahran\u00e1 tak, aby umo\u017enila volaj\u00edc\u00edm zvolit jednu z mo\u017enost\u00ed nab\u00eddky ve variant\u011b t\u00f3nu DTMF nebo pomoc\u00ed rozpozn\u00e1v\u00e1n\u00ed \u0159e\u010di.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14468f3e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14468f3e\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58a80e76\" data-id=\"58a80e76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-756bc7c elementor-widget elementor-widget-heading\" data-id=\"756bc7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Oblasti pou\u017eit\u00ed<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7650b70 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7650b70\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39df4072 elementor-widget elementor-widget-text-editor\" data-id=\"39df4072\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tento syst\u00e9m se pou\u017e\u00edv\u00e1 k vy\u0159izov\u00e1n\u00ed velk\u00e9ho po\u010dtu telefonn\u00edch hovor\u016f, a proto se nej\u010dast\u011bji vyskytuje v tzv. call centrech. N\u011bkdy se pou\u017e\u00edv\u00e1 tak\u00e9 v:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<ul>\n<li>telefonn\u00ed bankovnictv\u00ed,<\/li>\n<li>telemarketing,<\/li>\n<li>soukrom\u00e9 kliniky (l\u00e9ka\u0159sk\u00e9, zubn\u00ed, kosmetick\u00e9),<\/li>\n<li>rezervace hotelu,<\/li>\n<li>zpracov\u00e1n\u00ed v\u011brnostn\u00edch program\u016f,<\/li>\n<li>hlasov\u00e1n\u00ed v z\u00e1bavn\u00fdch televizn\u00edch po\u0159adech,<\/li>\n<li>z\u00e1kaznick\u00fd servis mobiln\u00edch oper\u00e1tor\u016f,<br \/>a mnoha dal\u0161\u00edch oblastech.<\/li>\n<\/ul>\n<p>Inteligentn\u00ed syst\u00e9m \u00fastn\u00edho oznamov\u00e1n\u00ed slou\u017e\u00ed p\u0159edev\u0161\u00edm k ov\u011b\u0159ov\u00e1n\u00ed a sb\u011bru dat, prezentaci informac\u00ed a elektronick\u00e9 rezervaci.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inteligentn\u00ed hlasov\u00fd oznamovac\u00ed syst\u00e9m - neboli IVR Interaktivn\u00ed hlasov\u00e1 odezva je hlasov\u00fd informa\u010dn\u00ed syst\u00e9m automatizovan\u00fd telefonn\u00edmi sluch\u00e1tky. Umo\u017e\u0148uje interaktivn\u00ed obsluhu volaj\u00edc\u00edch a z\u00e1rove\u0148 poskytuje samoobslu\u017en\u00fd a rychl\u00fd p\u0159\u00edstupov\u00fd kan\u00e1l k informac\u00edm nebo slu\u017eb\u00e1m pro u\u017eivatele. Projevuje se zpr\u00e1vou, kter\u00e1 je vyslechnuta p\u0159i nav\u00e1z\u00e1n\u00ed hovoru. Je p\u0159edem nahran\u00e1 takov\u00fdm zp\u016fsobem, \u017ee [...].<\/p>","protected":false},"author":1,"featured_media":132,"parent":249,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IVR - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/cs\/uslugi\/rozzwiazania\/ivr\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IVR - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Inteligentny System Zapowiedzi S\u0142ownych \u2013 czyli o IVR Interactive Voice Response jest to system informacji g\u0142osowej zautomatyzowany przez aparaty telefoniczne. 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