{"id":743,"date":"2020-12-02T11:44:27","date_gmt":"2020-12-02T10:44:27","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=743"},"modified":"2021-03-09T19:53:55","modified_gmt":"2021-03-09T18:53:55","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/de\/uslugi\/rozzwiazania\/ivr\/","title":{"rendered":"IVR"},"content":{"rendered":"
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Intelligentes Sprachdialogsystem - oder IVR<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Interactive Voice Response ist ein telefonisches, automatisiertes Sprachinformationssystem. Es erm\u00f6glicht den interaktiven Umgang mit Anrufern und bietet den Nutzern einen Selbstbedienungs- und Schnellzugriffskanal zu Informationen oder Diensten. Es \u00e4u\u00dfert sich in einer Nachricht, die beim Aufbau eines Gespr\u00e4chs abgeh\u00f6rt wird. Sie ist so vorbesprochen, dass der Anrufer eine der Men\u00fcoptionen in der DTMF-Tonvariante oder mittels Spracherkennung ausw\u00e4hlen kann.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Anwendungsbereiche<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Das System wird zur Bearbeitung einer gro\u00dfen Anzahl von Telefongespr\u00e4chen verwendet und ist daher am h\u00e4ufigsten in so genannten Callcentern zu finden. Manchmal wird es auch verwendet in:<\/p>\n

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  • Telefon-Banking,<\/li>\n
  • Telemarketing,<\/li>\n
  • Privatkliniken (Medizin, Zahnmedizin, Kosmetik),<\/li>\n
  • Hotelreservierungen,<\/li>\n
  • Umgang mit Kundenbindungsprogrammen,<\/li>\n
  • Abstimmungen in Unterhaltungssendungen im Fernsehen,<\/li>\n
  • Kundenservice der Mobilfunkbetreiber,
    und viele andere Bereiche.<\/li>\n<\/ul>\n

    Das intelligente Ansagesystem wird in erster Linie f\u00fcr die \u00dcberpr\u00fcfung und Erfassung von Daten, die Pr\u00e4sentation von Informationen und die elektronische Buchung eingesetzt.<\/p>\n

    <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Intelligent Voice Announcement System - oder IVR Interactive Voice Response ist ein durch Telefonh\u00f6rer automatisiertes Sprachinformationssystem. Es erm\u00f6glicht den interaktiven Umgang mit Anrufern und bietet gleichzeitig einen Selbstbedienungs- und Schnellzugriffskanal auf Informationen oder Dienstleistungen f\u00fcr die Nutzer. Es \u00e4u\u00dfert sich in einer Nachricht, die beim Aufbau eines Gespr\u00e4chs abgeh\u00f6rt wird. Sie ist so vorbesprochen, dass [...].<\/p>","protected":false},"author":1,"featured_media":132,"parent":249,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nIVR - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/de\/uslugi\/rozzwiazania\/ivr\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IVR - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Inteligentny System Zapowiedzi S\u0142ownych \u2013 czyli o IVR Interactive Voice Response jest to system informacji g\u0142osowej zautomatyzowany przez aparaty telefoniczne. 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