{"id":631,"date":"2020-11-30T06:36:00","date_gmt":"2020-11-30T05:36:00","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=631"},"modified":"2021-03-10T12:15:35","modified_gmt":"2021-03-10T11:15:35","slug":"predictive-dialers","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/predictive-dialers\/","title":{"rendered":"Predictive Dialers"},"content":{"rendered":"
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Efficient dialling: dialer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tThey are part of the Call Centre system and are responsible for the automatic establishment of outgoing calls - dialers are a frequently used solution in modern telecommunications centres and for communication platforms. They work in a simple way, by setting up calls to numbers on a pre-prepared contact list. The dialer is a tool frequently used for outbound campaigns in various call centres. They automatically dial telephone numbers taken from a database.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Solutions available on the market<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There are currently three basic types of dialer, which differ primarily in their impact on the pace of agents. When deciding on the right solution for your own communication platform or customer service or sales department, it is worth considering the solutions available on the market.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Preview dialer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tIt is particularly focused on the quality of customer contact. The agent has a preview of the customer's data, which allows him to see the history of calls and conversations. After reviewing the available information, he or she can choose the appropriate call strategy and connect with a specific customer via the call button (automatic dialling). With this solution, the agent decides for himself whether he wants to speak to a specific customer now or at a later date - in which case he can move on to another record.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Progressive dialer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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It is geared more towards Call Centre efficiency. The dialer independently dials a number from the database and automatically connects with the customer, while the agent does not have the option of skipping the number and does not receive information, so he or she cannot prepare for the call. With the progressive standard, there is no possibility of filtering out unsuccessful calls, so the agents' actual working time is reduced. Often such a solution has a predetermined time to enter notes, if any, after the call is completed and connects automatically to the next number after this time has elapsed.<\/p>\n

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Predictive dialer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tIt is the most technically advanced solution. Predictive dialer uses complex algorithms designed to analyse and control various types of data. It allows unsuccessful calls to be filtered and multiple calls to be made, with the Agent only accepting calls that were actually answered by a real person. During the call, information about the customer is displayed to the Agent in the information database and helps to guide the call accordingly.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/td>\nPreview dialer<\/strong><\/td>\nProgressive dialer<\/strong><\/td>\nPredictive dialer<\/strong><\/td>\n<\/tr>\n
Does the agent initiate the call himself?<\/td>\n<\/i>\n<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/tr>\n
Does the agent have time to review the data before contact?<\/td>\n<\/i>\n<\/td>\n<\/i>
\n(in conversation)<\/td>\n		<\/i>
\n(in conversation)<\/td>\n<\/tr>\n
Does the dialer provide for filtering of busy, voicemail, missed calls?<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/i>\n<\/td>\n<\/tr>\n
Is the system evolving (adapting to the availability of agents and the way they work)?<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/i>\n<\/td>\n<\/tr>\n
Does the system itself determine the next contact attempts for missed calls?<\/td>\n<\/i><\/td>\n<\/i><\/td>\n<\/i>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Efficient dialing: the dialer They are part of the call centre system and are responsible for automatically establishing outgoing calls - dialers are a frequently used solution in modern telecommunications centres and for communication platforms. They work in a simple way, by collating calls to numbers on a pre-prepared contact list. The dialer is a tool that is frequently used for outbound campaigns in various types of call [...]<\/p>","protected":false},"author":1,"featured_media":129,"parent":249,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nPredictive Dialers - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/predictive-dialers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Predictive Dialers - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Efektywne wybieranie numeru: dialer Stanowi\u0105 element systemu Call Center i odpowiadaj\u0105 za automatyczne nawi\u0105zanie po\u0142\u0105cze\u0144 wychodz\u0105cych \u2013 dialery s\u0105 cz\u0119sto stosowanym rozwi\u0105zaniem we wsp\u00f3\u0142czesnych centrach telekomunikacyjnych oraz dla platform komunikacyjnych. 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