{"id":743,"date":"2020-12-02T11:44:27","date_gmt":"2020-12-02T10:44:27","guid":{"rendered":"https:\/\/www.comverga.com\/pol\/?page_id=743"},"modified":"2021-03-09T19:53:55","modified_gmt":"2021-03-09T18:53:55","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/ivr\/","title":{"rendered":"IVR"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"743\" class=\"elementor elementor-743\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4886cbe elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4886cbe\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e0004e\" data-id=\"8e0004e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-533a752 elementor-widget elementor-widget-heading\" data-id=\"533a752\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Intelligent Voice Response System - or IVR<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aec36d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4aec36d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b55c05 elementor-widget elementor-widget-text-editor\" data-id=\"6b55c05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Interactive Voice Response is a telephone-automated voice information system. It allows interactive handling of callers, while providing a self-service and quick access channel to information or services for users. It manifests itself in a message that is listened to when a call is established. It is pre-recorded in such a way as to allow callers to select one of the menu options in DTMF tone variant or by means of speech recognition.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14468f3e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14468f3e\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58a80e76\" data-id=\"58a80e76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-756bc7c elementor-widget elementor-widget-heading\" data-id=\"756bc7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Areas of application<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7650b70 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7650b70\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39df4072 elementor-widget elementor-widget-text-editor\" data-id=\"39df4072\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The system is used to handle a large number of telephone calls and is therefore most commonly found in so-called call centres. It is also sometimes used in:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<ul>\n<li>telephone banking,<\/li>\n<li>telemarketing,<\/li>\n<li>private clinics (medical, dental, cosmetic),<\/li>\n<li>hotel reservations,<\/li>\n<li>handling loyalty programmes,<\/li>\n<li>voting in television entertainment programmes,<\/li>\n<li>customer service by mobile phone operators,<br \/>and many other areas.<\/li>\n<\/ul>\n<p>The intelligent verbal announcement system is primarily used for data verification and collection, presentation of information, electronic booking.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Intelligent Voice Announcement System - or IVR Interactive Voice Response is a voice information system automated by telephone handsets. It allows interactive handling of callers, while at the same time providing a self-service and quick access channel to information or services for users. It manifests itself in a message that is listened to when a call is established. It is pre-recorded in such a way that [...].<\/p>","protected":false},"author":1,"featured_media":132,"parent":249,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IVR - COMVERGA Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/ivr\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IVR - COMVERGA Poland\" \/>\n<meta property=\"og:description\" content=\"Inteligentny System Zapowiedzi S\u0142ownych \u2013 czyli o IVR Interactive Voice Response jest to system informacji g\u0142osowej zautomatyzowany przez aparaty telefoniczne. Pozwala na interaktywn\u0105 obs\u0142ug\u0119 dzwoni\u0105cych, stanowi\u0105c zarazem samoobs\u0142ugowy i szybki kana\u0142 dost\u0119pu do informacji, czy te\u017c us\u0142ug dla u\u017cytkownik\u00f3w. Przejawia si\u0119 w komunikacie ods\u0142uchiwanym po nawi\u0105zaniu po\u0142\u0105czenia. Wcze\u015bniej jest on nagrany w taki spos\u00f3b, aby [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/ivr\/\" \/>\n<meta property=\"og:site_name\" content=\"COMVERGA Poland\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-09T18:53:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.comverga.com\/pol\/wp-content\/uploads\/sites\/2\/2020\/11\/ivr-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/\",\"url\":\"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/\",\"name\":\"IVR - COMVERGA Poland\",\"isPartOf\":{\"@id\":\"https:\/\/www.comverga.com\/pol\/#website\"},\"datePublished\":\"2020-12-02T10:44:27+00:00\",\"dateModified\":\"2021-03-09T18:53:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Us\u0142ugi\",\"item\":\"https:\/\/www.comverga.com\/pol\/uslugi\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Rozwi\u0105zania informatyczne i telekomunikacyjne\",\"item\":\"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IVR\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.comverga.com\/pol\/#website\",\"url\":\"https:\/\/www.comverga.com\/pol\/\",\"name\":\"COMVERGA Poland\",\"description\":\"Comverga Poland\",\"publisher\":{\"@id\":\"https:\/\/www.comverga.com\/pol\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.comverga.com\/pol\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.comverga.com\/pol\/#organization\",\"name\":\"COMVERGA Poland\",\"url\":\"https:\/\/www.comverga.com\/pol\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.comverga.com\/pol\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.comverga.com\/pol\/wp-content\/uploads\/sites\/2\/2020\/11\/Comverga_CC.png\",\"contentUrl\":\"https:\/\/www.comverga.com\/pol\/wp-content\/uploads\/sites\/2\/2020\/11\/Comverga_CC.png\",\"width\":800,\"height\":800,\"caption\":\"COMVERGA Poland\"},\"image\":{\"@id\":\"https:\/\/www.comverga.com\/pol\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IVR - COMVERGA Poland","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/ivr\/","og_locale":"en_GB","og_type":"article","og_title":"IVR - COMVERGA Poland","og_description":"Inteligentny System Zapowiedzi S\u0142ownych \u2013 czyli o IVR Interactive Voice Response jest to system informacji g\u0142osowej zautomatyzowany przez aparaty telefoniczne. Pozwala na interaktywn\u0105 obs\u0142ug\u0119 dzwoni\u0105cych, stanowi\u0105c zarazem samoobs\u0142ugowy i szybki kana\u0142 dost\u0119pu do informacji, czy te\u017c us\u0142ug dla u\u017cytkownik\u00f3w. Przejawia si\u0119 w komunikacie ods\u0142uchiwanym po nawi\u0105zaniu po\u0142\u0105czenia. Wcze\u015bniej jest on nagrany w taki spos\u00f3b, aby [&hellip;]","og_url":"https:\/\/www.comverga.com\/pol\/en\/uslugi\/rozzwiazania\/ivr\/","og_site_name":"COMVERGA Poland","article_modified_time":"2021-03-09T18:53:55+00:00","og_image":[{"width":1920,"height":620,"url":"https:\/\/www.comverga.com\/pol\/wp-content\/uploads\/sites\/2\/2020\/11\/ivr-1-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/","url":"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/","name":"IVR - COMVERGA Poland","isPartOf":{"@id":"https:\/\/www.comverga.com\/pol\/#website"},"datePublished":"2020-12-02T10:44:27+00:00","dateModified":"2021-03-09T18:53:55+00:00","breadcrumb":{"@id":"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/ivr\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Us\u0142ugi","item":"https:\/\/www.comverga.com\/pol\/uslugi\/"},{"@type":"ListItem","position":2,"name":"Rozwi\u0105zania informatyczne i telekomunikacyjne","item":"https:\/\/www.comverga.com\/pol\/uslugi\/rozzwiazania\/"},{"@type":"ListItem","position":3,"name":"IVR"}]},{"@type":"WebSite","@id":"https:\/\/www.comverga.com\/pol\/#website","url":"https:\/\/www.comverga.com\/pol\/","name":"COMVERGA Poland","description":"Comverga Poland","publisher":{"@id":"https:\/\/www.comverga.com\/pol\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.comverga.com\/pol\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.comverga.com\/pol\/#organization","name":"COMVERGA Poland","url":"https:\/\/www.comverga.com\/pol\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.comverga.com\/pol\/#\/schema\/logo\/image\/","url":"https:\/\/www.comverga.com\/pol\/wp-content\/uploads\/sites\/2\/2020\/11\/Comverga_CC.png","contentUrl":"https:\/\/www.comverga.com\/pol\/wp-content\/uploads\/sites\/2\/2020\/11\/Comverga_CC.png","width":800,"height":800,"caption":"COMVERGA Poland"},"image":{"@id":"https:\/\/www.comverga.com\/pol\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/pages\/743"}],"collection":[{"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/comments?post=743"}],"version-history":[{"count":7,"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/pages\/743\/revisions"}],"predecessor-version":[{"id":2047,"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/pages\/743\/revisions\/2047"}],"up":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/pages\/249"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/media\/132"}],"wp:attachment":[{"href":"https:\/\/www.comverga.com\/pol\/en\/wp-json\/wp\/v2\/media?parent=743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}