COOP MobilMobile operator COOP Mobil rewards customers for purchases at COOP stores. If the customer loads his/her customer card at the cash desk and meets the conditions of the programme, he/she receives free units for calls or a discount on COOP Mobil services.
COOP Mobil solved the interconnection of COOP POS systems with COOP Mobil systems for automatic evaluation of claims for rewards for purchases, their activation and communication of rewards to customers.
Thanks to the COMVERGA Omnichannel solution, COOP Mobil gained a fully automated process for managing, evaluating and communicating its loyalty program – Bonus Program. That enabled fully automatic allocation of individual rewards and bonuses to end users.
- Fully automated Loyalty program
- Effective customer communication
- Customer support environment
- Bidirectional communication with customers
- Integration with COOP POS systems
- Complete logic and mechanics of reward claim verification
- Automated allocation of rewards
- Communication with the customer through the chosen channel